Director of Food & Beverage

Hotel that makes every moment matter

The centrally-located Novotel Makassar Grand Shayla provides everything the discerning traveller looks for in a hotel. After a day's work in the business centre, or sightseeing around town, reap the benefits of a massage or a dip in the outdoor pool. With 4-star service and first-rate amenities, we have all your needs covered at Novotel.

• Lead the Food & Beverage Operations team.
• Strategize on new products and service offerings.
• Proactive in recommending innovative marketing ideas, F&B trends, and executing them.
• Create unforgettable experiences for our guests.
• Provides guidance and assistance to the Outlet Managers helping them in the execution of their responsibilities and helping them to set their own goals and objectives.
• Oversees the quality, consistency, and presentation in all Food and Beverage outlets to ensure that they conform to the requisite standards and meet or exceed customer expectations.
• Prepares the Food and Beverage promotion plan and executes specific promotional activities.
• Prepares the hotel’s annual budget and monitors and controls the performance of the individual outlets.
• Monitors and controls the hotel’s OE inventory and participates in inventory taking.
• Contributes to the morale and team spirit of the hotel by maintaining effective relationships with colleagues.
• Is fully conversant with all health and safety, fire and emergency procedures.
  Maintains a high standard of personal hygiene, dress, uniform, and body language.
• Ensures that all activities are carried out honestly and ethically
• Interacts with guests actively soliciting feedback.

• Service focused personality is essential and previous leadership experience in food & beverage industry required
• Proven ability to build and maintain good relationships with all stakeholders
• Strong and up-to-date in food & beverage knowledge and trends
• Good interpersonal skills with ability to communicate with all levels of employees
• Service oriented with an eye for details
• Good presentation and influencing skills
• Multicultural awareness and able to work with people from diverse cultures
• Flexible and able to embrace and respond to change effectively
• Ability to work independently and has good initiative under dynamic environment
• Self-motivated and energetic
• Highly responsible & reliable
• Communicate thoughts, actions and opportunities clearly with strong networking skills
• Ability to lead by example, believe in a strong team culture and set the scene for high performance