Customer Technology & Solutions Advisor

We are worldwide Augmented Hospitality leaders, the best at what we do. Heartists is what we call ourselves, generous, passionate, attentive and free, whether we are welcoming guests, connecting with our peers or serving others.

Our entire Accor estate expands across the world. With over 300,000 experts committed to rejuvenating the hospitality experience we pride ourselves in being the employer of choice, so live limitlessly, come as you are, grow with us, work with purpose and explore the endless opportunities in store.

Are you passionate about blending technology with unforgettable hospitality experiences? Join Accor’s dynamic Hospitality Tech team and play a pivotal role in revolutionizing how hotels operate and serve their guests.

As a Customer Technology & Solutions Advisor, you’ll be the go-to expert for hotels and partners within your scope. 

Main Accountabilities:

Responsible for the relationship with the hotels:

• Be the point of contact for IT and technology interactions with hotels and Partners
• Create a continuous relationship of trust with your partners (BRM on site, hotel visits, telephone follow-up)
• Manage and keep up to date Tech inventory of the portfolio (partner, IT equipment, third party provider, installed interfaces, key contacts)
• Formalize an investment and delivery plan for your hotel portfolio in line with the Global

Strategy and local needs

• Be a source of proposals to hotels in the implementation of technological solutions (including budget proposals, project planning and schedule, implementation details, documents necessary for the implementation of the project and follow-up for hotels (new construction, acquisition and operation).
• Understand and know how to explain invoicing (OPEX/CAPEX)

Local implementation of the aligned technology strategy for the region:

• Know the projects and solutions in order to be able to present them to the hotels
• Coordinate and implement technology projects at the hotel level, from deployment proposal with financial and technical planning to post-deployment support with the PMO and Tech Rollout and other expert teams
• Support the project and partner teams on the pilots carried out on your portfolio
• Maintain high standards project monitoring (Project Portfolio Management tool)
• Ensure the follow-up of projects and analysis of reports (Rollout, Third Party)
• Monitor deliverables from all third-party vendors

Interactions with internal and external partners:

• Engage with our Operations to manage the portfolio and aligned expectations of departments
• Provide regular feedback to internal teams on the quality of service produced and the main difficulties reported by hotels
• Provide regular feedback on supplier services for the purpose of managing supplier relations
• CTS visit hotels, suppliers and partners as needed

• Bachelor's degree in Computer Science or Hospitality Management
• 3 to 5 years of experience in technical support management or service delivery management
• Experience in the hospitality industry is a plus
• IT skills on OS and network / hotel infrastructure 
• Communication, organizational, project management and teamwork skills
• Fluency in English, any additional language is a plus

To acknowledge your hard work, loyalty and commitment to us, we offer an extensive benefits package; competitive salary, bonus, season ticket loans, subsidised gym membership, private medical healthcare, pension, and of course complimentary hotel stays (to name a few). 

Your Accor experience begins now, so if you are up for a new challenge, and want to be a part of the best, then we want to hear from you!

your information will be kept confidential according to EEO guidelines.