Butler Manager

La Cigale Hotel Managed by Accor is a prestigious five-star luxury hotel situated in the dynamic center of Doha, Qatar. Recognized as a prominent landmark for both business and leisure travelers, the hotel offers 225 elegantly appointed rooms and suites, nine exceptional dining and entertainment outlets—including two nightlife venues and outdoor seating areas—two modern ballrooms, a 490 sqm gymnasium, a 20-meter indoor swimming pool, and a full-service deluxe spa. Designed as an urban sanctuary, La Cigale blends contemporary sophistication with world-class hospitality. Conveniently located in central Doha, the hotel is just a 2-minute walk from Al Sadd Metro Station and a 30-minute drive from Hamad International Airport, offering seamless access to the city’s commercial and cultural hubs. As part of Accor, a global leader in hospitality, La Cigale Hotel is committed to delivering outstanding guest experiences while fostering an inclusive and growth-driven environment for its team.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities
• Career development opportunities with national and international promotion opportunities.

Why work for Accor?

• We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
  By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

• Recruit, train, supervise, and evaluate the butler team to deliver exceptional personalized service.

• Manage staff schedules, ensure adequate coverage, and handle daily team briefings.

• Oversee all aspects of butler service to ensure guests' or residents’ needs are anticipated and fulfilled promptly and discreetly.

• Develop and maintain strong guest relationships to provide bespoke services tailored to individual preferences.

• Coordinate with housekeeping, kitchen, and other departments to ensure smooth service delivery.

• Manage inventory of butler supplies and equipment, ensuring all items are well maintained.

• Implement ongoing training programs to enhance team skills in etiquette, communication, and service techniques.

• Foster a culture of continuous improvement and professionalism among the butler staff.

• Monitor service standards regularly and conduct performance reviews with staff.

• Address and resolve any service issues or guest complaints swiftly and effectively.

• Maintain records related to staffing, training, and service incidents.

• Prepare reports on service performance and staff productivity for management review.

• Proven experience (5+ years) as a Butler or in a similar luxury hospitality role, with at least 2 years in a supervisory or managerial position.

• Exceptional knowledge of luxury service standards, etiquette, and hospitality protocols.

• Strong leadership, communication, and organizational skills.

• Ability to anticipate and meet the needs of high-profile guests discreetly and professionally.

• Proficient in staff training and development.

• Flexibility to work various shifts including weekends, holidays, and on-call hours.

• Fluency in English & Arabic; additional languages are a plus.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.