Assistant Manager -Information Technology

Reporting directly to the Director, Finance & Business Support, the IT Manager is primarily responsible for the implementation, management and troubleshooting of all IT-related issues. This encompasses a wide range of tasks, from setting up systems to resolving day-to-day technical problems, and troubleshooting all issues related to both the guests of the hotel as well as the hotel employees. This role will be heavily involved in the initial setup and deployment of all IT infrastructure and systems necessary for the hotel to begin operations.  

• Consistently offer professional, friendly and engaging service
• Lead and manage the hotel’s day-to-day IT activity ensuring all standards are followed
• Comply with the company’s IT Security Policy as it pertains to hardware, software, security/data safety
• Ensure proper backup of all business related, user relevant data
• Assist with the annual IT budget for the hotel and administer that budget in a fiscally responsible manner
• Support the hotel’s stand-alone systems, including but not limited to, systems connected to the Network, point of sales systems, all related interfaces, file server, UPS related devices
• Selecting and installing hardware and software, setting up network infrastructure (wired and wireless
• Configure guest-facing technologies.
• Provide twenty-four hour support for mission critical systems as documented in the service escalation document.
• Liaise with software and hardware vendors on a regular basis to remain current with technology changes and to suggest improvements or enhancements to hotel management
• Ensure that the usage and installation of software is in accordance with the software licensing laws
• Manage and monitor the operation of all computer hardware, ensure all systems are working and installed properly, and serve as the primary contact for servicing the computer hardware.
• Maintain an up-to-date inventory of all computer hardware.
• Balance operational, administrative and Colleague needs
• Follow departmental policies and procedures
• Follow all safety policies

Qualifications

Knowledge and Experience

• Bachelor's degree in Information Technology with minimum 4 years of relevant experience, including 1 year in a similar capacity
• Hospitality Industry Experience mandatory
• Proficiency in English language, MS Office suite, and Windows Operating System

Competencies

• Excellent communication skills and service orientation with attention to detail
• Self-motivated team player with professional appearance and demeanour