Assistant Head Butler

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We are seeking an exceptional Assistant Head Butler to join our prestigious team in Cairo, Egypt. As a key member of our Butler Services department, you will support the Head Butler in delivering unparalleled guest experiences and maintaining the highest standards of luxury service.

• Assist the Head Butler in overseeing daily operations and allocating butler staff according to guest requirements and business levels
• Personally greet VIP and long-stay guests, ensuring their preferences and expectations are met or exceeded
• Support the recruitment, onboarding, and continuous training of butler team members
• Conduct regular coaching sessions and performance evaluations to maintain consistent luxury service standards
• Coordinate with Housekeeping, Food & Beverage, In-Room Dining, and Engineering departments to ensure seamless guest experiences
• Oversee stock control for butler supplies and amenities, balancing availability with cost control
• Inspect rooms and pantries regularly to ensure flawless presentation and adherence to guest preferences
• Lead daily briefings and ensure effective communication across all shifts
• Act as the department head in the absence of the Head Butler
• Implement and maintain SOPs and service standards for the Butler Services department
• Create "magic" moments for guests by anticipating their needs and delivering proactive, personalized service

• Bachelor's Degree in Tourism & Hotel Management or a related field
• Minimum of 2-3 years of experience as a Butler, with at least 2 years in a supervisory role
• Strong leadership, organizational, and interpersonal skills
• Fluency in English; proficiency in additional languages is highly advantageous
• Exceptional attention to detail with a warm, discreet, and refined service approach
• Flexibility to work varied shifts, including evenings, weekends, and holidays
• In-depth knowledge of luxury hospitality standards and etiquette
• Proficiency in hospitality management software
• Strong problem-solving and decision-making abilities
• Excellent time management and multitasking skills
• Ability to thrive in a fast-paced, dynamic environment
• Commitment to maintaining the highest standards of guest service and team collaboration

Your team and working environment:
•    A passionate and inspired team that creates unique experiences for all they meet.
•    We recognize and celebrate our team and individual success 
Hotel Overview:  Overlooking one of Cairo’s most beautiful Nile views, Nile City Towers complex is a business destination claim to Egypt’s corporate success. Built on a total area of 16,000 sqm, Nile City Towers boasts a 170 meter Nile façade and its two towers are an anchor to an exclusive shopping center, upscale housing, a five-star hotel, 8-screen cinema and 4 floors of underground parking.
The spectacular reception leads the way to 543 elegantly designed rooms, suites restaurants, bars and a health club the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a sky-high swimming pool.
Physical Aspects of Position (include but are not limited to): 
•    Constant standing and walking throughout shift.
•    Frequent lifting and carrying up to 30 lbs.
•    Occasional kneeling, pushing, pulling, lifting.
•    Occasional ascending or descending ladders, stairs and ramps.
Visa Requirements: Must be legally permitted to work in Egypt.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
What is in it for you:
•    Employee benefit card offering discounted rates at Accor worldwide
•    Learning programs through our Academies
•    Opportunity to develop your talent and grow within your property and across the world!
•    Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.