Store Supervisor - Mövenpick Hotel Amman

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.

Responsibilities:

To oversee the daily operations of the hotel's store, ensuring the proper receipt, storage, issuance, and control of all goods and materials. The Store Supervisor is responsible for maintaining accurate inventory records, monitoring stock levels, preventing wastage, and ensuring compliance with hotel policies and procedures.

Duties and Responsibilities and essential job functions include but are not limited to the following below points:

Receiving & Issuing

• Supervise the receiving of goods and ensure they match approved purchase orders and delivery notes.
• Verify the quantity, quality, specifications, and condition of received items.
• Ensure all goods are properly recorded in the inventory system.
• Monitor the issuance of goods to hotel departments against approved requisitions.
• Ensure proper documentation for all stock movements and transfers.
• Report any discrepancies, damaged goods, or shortages to the concerned departments.

Inventory & Stock Control

• Maintain accurate and up-to-date inventory records.
• Conduct regular physical stock counts and reconcile discrepancies.
• Monitor minimum and maximum stock levels to avoid shortages or overstocking.
• Identify slow-moving, obsolete, expired, or damaged stock.
• Ensure proper stock rotation using FIFO (First In, First Out) and FEFO (First Expired, First Out), where applicable.
• Monitor stock consumption and report unusual variances.

Storage & Warehouse Management

• Ensure all stores are clean, organized, secure, and properly maintained.
• Ensure goods are stored under appropriate temperature and environmental conditions.
• Maintain proper labeling and categorization of all items.
• Ensure compliance with food safety, hygiene, and health and safety requirements.
• Control access to storage areas and ensure that goods are protected against theft, damage, and deterioration.

Financial & Administrative Controls

• Ensure all receiving and issuing documents are properly maintained and filed.
• Assist in preparing monthly inventory reports.
• Monitor stock losses, wastage, and variances.
• Support internal and external audits by providing the required inventory documentation.
• Ensure compliance with hotel financial policies and purchasing procedures.

Team Supervision

• Supervise, guide, and monitor the performance of stores team members.
• Train team members on receiving, storage, issuing, and inventory procedures.
• Ensure team members follow hotel policies, safety regulations, and operational standards.
• Conduct regular performance follow-ups and provide feedback.

Coordination & Communication

• Coordinate with all hotel departments to ensure their stock requirements are met.
• Follow up with Purchasing on pending orders and delayed deliveries.
• Communicate stock shortages and potential operational risks to management.
• Maintain effective communication with suppliers and internal stakeholders when required.
• Assist the Inventory Supervisor in month end inventory and month end closing. 
• Other duties, as assigned.

Qualifications:

• Diploma or Bachelor's degree in Accounting, Supply Chain Management, Business Administration, or a related field.
• Minimum 2–3 years of experience in stores or inventory operations, preferably within the hospitality industry.
• Details oriented, Excellent math skills, highly responsible, organized & reliable. 
• Previous supervisory experience is an advantage.
• Good verbal communication skills. 
• Knowledge of inventory management systems and Microsoft Excel.
• Ability to multi-task and work well under pressure.