Spa Reception Agent

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

First impressions are everything! As a Spa Reception Agent with The Fairmont Spa, you have the opportunity to provide a welcome experience like no other. Your personalized greeting, care in treatment selection and knowledge of the spa will ensure our guests have a lasting memory of their visit.

Starting Rate: $20.18

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $25.54

Official title of this position is Spa Experience Coordinator. 

Job Duties Include:

Provide personalized greetings, assist with treatment selections, and resolve guest concerns to ensure an exceptional spa experience.

Book and schedule treatments, respond to phone and email inquiries, and manage guest requirements with attention to detail.

Oversee the reception area, control facility access, give tours, and maintain reception inventory and materials.

Process payments for services and retail products, complete quality checks on spa bookings, and handle reporting tasks.

Support Spa Reservations in a self-directed environment, adapt to shifting duties, and assist with other tasks as assigned.

Your Skills & Qualifications:

Minimum of 1 year experience in spa industry or hospitality preferably in a similar position

Diploma or Degree in hospitality or related field an asset

Computer literacy in Microsoft Office, Word, Excel

Excellent communication skills, both written and spoken

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: bsh.careers@fairmont.com