Spa Concierge

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

Our Location

Discover a career that fuels your passion for outdoor adventure, natural beauty, and community in the heart of Telluride, Colorado. At Fairmont Heritage Place, Franz Klammer Lodge, you can grow professionally while embracing a lifestyle defined by mountain living, world‑class recreation, and year‑round festivals.

Living and working in a remote box canyon is a once‑in‑a‑lifetime experience, one that inspires our team to work hard, play hard, and bring their whole selves to work every day. Join a group of driven, empowered individuals who value balance, purpose, and connection.

Enjoy an exceptional work‑life balance, unparalleled benefits, and the opportunity to thrive in an environment unlike anywhere else. Take the leap and join the Fairmont family today.

Please note: Employee housing is not available.

Hotel Overview

Fairmont Heritage Place, Franz Klammer Lodge, ideally situated in Mountain Village, offers more than a traditional resort experience. It provides luxury residential living in one of the world’s most iconic mountain destinations. While long known for its exceptional skiing, Telluride also boasts a vibrant summer season filled with festivals and endless outdoor activities. Our lodge is steps from the gondola, ski slopes, golf course, and a variety of adventure opportunities, making it the perfect home base for both work and play.

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Luxury and tranquility in an authentic alpine setting await our Owners and Guests at the Himmel Spa. As a Spa Concierge, you will curate a seamless, personalized wellness experience, delivering exceptional service with professionalism and care. Your attention to detail, both during booking and behind the scenes, ensures each visit is effortless and memorable.

What is in it for you:

•  Exceptional work-life balance with immediate access to outdoor recreation steps from the lodge
• A collaborative, engaging team culture where you are valued and appreciated
• Seasonal employment with job-attached off-seasons
• Full Benefits Package offered - Medical, Dental, Vision, Short and Long Term Disability, Life Insurance, AD&D, Supplemental Health Coverages, 401k
• Employee benefit card offering discounted rates at Accor properties worldwide
• Opportunities for learning and career growth within your property and across Accor’s global network
• The chance to make an impact through Corporate Social Responsibility initiatives

What you will be doing:

• Demonstrate expert knowledge of spa treatments and guide Owners and Guests in selecting and booking services
• Support daily Spa operations, including opening and closing procedures
• Curate the retail experience by recommending and selling premium spa products
• Assist Guests with spa amenities, ensuring comfort and relaxation throughout their visit
• Maintain impeccable cleanliness and presentation across all spa facilities; report any maintenance concerns
• Follow all departmental, safety, and sanitation policies and procedures

• Flexible schedule required, including weekends, holidays, and evening shifts up to 8:00 PM
• Highly detail-oriented with strong communication and organizational skills
• Exceptional interpersonal skills with a proactive, solutions-focused approach
• Reliable and self-motivated, with the ability to work independently with minimal supervision
• Guest-focused mindset with the ability to remain professional, composed, and gracious at all times
• Previous spa and/or luxury hospitality experience preferred
• CPR and First Aid certification preferred
• Physical Requirements: Regular standing and walking throughout the shift; occasional lifting up to 20 lbs; frequent bending, kneeling, pushing, and pulling; occasional use of stairs, ramps, and ladders

Visa Requirements: Applicants must be legally eligible to work in the USA. We are unable to sponsor work visas.

Starting hourly wage: $20.02/hr

Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Other benefits found in "What's In It For You?"

Our Values

Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity. 

Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.​

Belonging: We celebrate our differences. We support each other and we always stand together.​

Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences. ​

Integrity: We build trust through mutual respect and being authentic.​

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.