Server, In-Room Dining

Experience the magic of working at Fairmont Hotel Vancouver, a timeless Vancouver landmark known as the ‘Castle in the City’. With its majestic chateau-style architecture, copper green roof, and historic gargoyles, this stunning hotel has been captivating visitors since 1939. Located in the heart of downtown Vancouver on prestigious Georgia Street, the hotel is surrounded by a dynamic arts scene, vibrant shopping, exciting nightlife, and world-class dining. Join our cherished team, and be part of an unforgettable hospitality experience. You’ll help create lasting memories for our guests in a setting that’s as exceptional as you are! 

Server, In-Room Dining
At Fairmont Hotels & Resorts, our guests feel at home, wherever they are in the world. Their In-Room Dining experience is no exception. As an In-Room Dining Server, you will deliver warm, personalized service with efficiency and attention to detail. With a strong knowledge of our food and beverage offerings, you will ensure each order is prepared, presented, and delivered seamlessly, creating memorable dining experiences within the comfort of our guests’ rooms.

Every interaction should reflect the sophistication, warmth, and exceptional service standards of Fairmont Hotel Vancouver.

What’s In It for You

• An inclusive, empowering and positive culture where people are at the heart of everything we do
• The opportunity to work alongside passionate hospitality professionals committed to excellence and genuine guest care
• Competitive pay starting at $19.54 per hour, with the potential to increase to $24.42 per hour following successful completion of the probationary period, in accordance with the Collective Bargaining Agreement
• One duty meal during your scheduled meal break, processed as an applicable taxable benefit
• A comprehensive benefits package, including health, paramedical, dental, vision, life and disability insurance, subject to eligibility
• A company-matched pension plan and optional Group RRSP enrolment, subject to eligibility
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program, offering 50% off at participating venues
• Reimbursement toward a TransLink monthly pass
• A complimentary hotel stay with breakfast for two through our BE OUR GUEST program
• Discounted room and dining rates at participating Accor properties worldwide for you and your family
• The opportunity to work in a luxury hotel environment within a historic Vancouver landmark dating back to 1939
• Learning and development opportunities through our Academies to support your career growth
• Opportunities to participate in community and sustainability initiatives

What You Will Be Doing

• Provide consistently professional, friendly, engaging, and personalized service to guests throughout the In-Room Dining experience
• Review and confirm guest orders, ensuring accuracy of items, preferences, dietary requirements, allergies, special requests, and delivery timing
• Maintain thorough knowledge of In-Room Dining food and beverage offerings, including ingredients, preparation methods, accompaniments, and presentation standards
• Assist guests with menu-related inquiries and provide informed recommendations in a thoughtful and professional manner
• Coordinate effectively with Culinary, Royal Service, and other relevant colleagues to support timely order preparation and delivery
• Communicate delays, special requests, order changes, or service concerns promptly to support a seamless guest experience
• Verify outgoing orders for completeness, accuracy, quality, presentation, and appropriate setup before delivery
• Prepare trays, tables, and carts with the appropriate china, glassware, flatware, linen, condiments, and other required service items
• Deliver food and beverage orders to guest rooms safely, efficiently, and professionally while maintaining appropriate food quality and temperature
• Present and serve orders in accordance with established In-Room Dining and hotel service standards
• Ensure charges are accurately applied and process guest payments when required
• Retrieve used trays, tables, carts, dishes, and service items from guest rooms and designated hotel areas and return them to the appropriate location
• Maintain clean, organized, safe, and properly stocked work and service areas
• Follow applicable food safety, sanitation, responsible liquor service, workplace health and safety, privacy, security, and hotel procedures
• Maintain professional appearance, grooming, hygiene, and uniform standards
• Participate in departmental briefings, meetings, orientation, mandatory training, coaching, and ongoing development
• Understand and consistently demonstrate applicable Fairmont and Accor service standards, including relevant LQA and Forbes Travel Guide standards
• Report hazards, incidents, injuries, damaged equipment, maintenance concerns, and security issues through the appropriate channels
• Support sustainability and waste-reduction practices within the department
• Perform other duties reasonably assigned that are consistent with the nature, classification, and scope of the position and operational requirements

What We Are Looking For

• Minimum one year of Food & Beverage service experience
• Previous luxury hotel, restaurant, In-Room Dining, or similar service experience is an asset
• Valid Serving It Right certification
• Valid FoodSafe Level 1 certification, or ability to obtain within the timeframe required by the hotel
• Previous Point of Sale (POS) system experience is an asset
• Strong knowledge of food and beverage service and a willingness to maintain current knowledge of menu offerings
• Excellent communication, interpersonal, and organizational skills
• Strong attention to detail and the ability to accurately follow guest requests and service requirements
• Highly responsible, reliable, and guest-focused
• Strong problem-solving skills with the ability to remain calm and professional in a fast-paced environment
• Ability to work independently as well as collaboratively as part of a team
• Commitment to Fairmont service standards, food safety, workplace safety, and operational requirements
• Professional appearance and grooming in accordance with hotel standards
• Full availability to work a variety of shifts, including mornings, afternoons, evenings, overnight shifts, weekends, and statutory holidays, based on operational requirements

Physical Requirements

• Ability to stand and walk for extended periods throughout the shift
• Frequent bending, reaching, carrying, pushing, pulling, and repetitive movement
• Ability to safely lift and carry service items and equipment up to 23 kg (50 lb), using appropriate equipment or assistance where required and following safe handling procedures
• Ability to safely maneuver loaded In-Room Dining trays, tables, and carts
• Ability to work in a busy, fast-paced food and beverage environment

Visa Requirements:
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS