Senior Sales Manager, The Savoy Hotel

The Savoy is one of the world's most iconic hotels. We are the original British luxury hotel, opened in 1889, and have a reputation for outstanding service excellence. We blend our rich history with innovation, and have played host to royalty, world leaders, and legends of the stage and screen. Today, we pride ourselves on creating special memories for our guests by delivering the very best in five-star luxury hospitality.

Our award-winning, colleague-centric culture truly differentiates us in the luxury hospitality marketplace. We offer competitive salaries and benefits, along with outstanding career development opportunities globally within Fairmont.

• Top Ten (Big Organisations) – Sunday Times Best Places to Work 2025

• HR in Hospitality Awards 2025:

  • 🏆 Excellence in Employee Experience

  • 🏆 HR Team of the Year

  • 🏆 HR Leader of the Year – awarded to our Director of People & Culture, Sally Webster

• Institute of Hospitality Awards 2025

  • 🏆 Talent Development Team of the Year

Job Title: Senior Sales Manager - Luxury Leisure UK & EAME

Department: Sales & Marketing                            

Inspired and supported by: Director of Sales

Your purpose will be: The Savoy, a Fairmont Managed Hotel, is seeking a highly strategic, commercially driven and exceptionally connected Senior Sales Manager, Luxury Leisure UK & EAMEA to lead the development and execution of the hotel's luxury leisure sales strategy across the United Kingdom, Europe, and the Middle East.

Reporting directly to the Director of Sales and working in close partnership with the Director of Luxury Leisure, this role is responsible for driving sustainable revenue growth, increasing market share and strengthening The Savoy's position as London's leading luxury hotel within the global luxury travel community.

As the commercial lead for the UK & EAMEA luxury leisure segment, the Senior Sales Manager will develop and execute market strategies that maximize production from luxury travel advisors, agency groups, tour operators, wholesale partners, consortia and preferred partner programs. The role carries accountability for identifying emerging market opportunities, increasing market penetration, influencing luxury travel buyer behavior and delivering measurable revenue performance across all luxury leisure channels.

The Senior Sales Manager will serve as a key ambassador for The Savoy and Accor Luxury, building influential relationships throughout the luxury travel ecosystem. Through a disciplined, organized and highly proactive approach to sales, the role will maintain and expand partnerships with leading luxury travel network.

Success in this position requires a strategic thinker with exceptional relationship-building skills, strong commercial acumen and a proven ability to translate market intelligence into revenue-generating opportunities. The ideal candidate will demonstrate an entrepreneurial mindset, ownership of results and a passion for delivering long-term business growth through meaningful industry partnerships and exceptional customer engagement.

The Senior Sales Manager will also act as a trusted commercial partner across the hotel, working closely with Revenue Management, Reservations, Marketing, Guest Relations and Operations teams to ensure market insights, customer trends and commercial opportunities are translated into actionable strategies that enhance performance and elevate the guest experience.

You will be accountable for:

• Luxury Leisure Strategy & Market Leadership: develop, own and execute the luxury leisure sales strategy for UK & EAME, aligning segment objectives with hotel commercial goals and long-term growth ambitions.
• Revenue & Market Share Growth: drive luxury leisure revenue, ADR, market share and profitability through strategic account management, market penetration and new business acquisition.
• Consortia & Global Partnership Leadership: lead relationships and performance strategies across key luxury consortia, Accor Stakeholders, and other strategic luxury travel partnerships.
• Industry Representation & Brand Advocacy: position The Savoy as a leading London luxury destination through active participation in global luxury travel events, conferences and industry engagement.
• Strategic Business Development: identify future growth opportunities, emerging markets, luxury travel trends and partnership opportunities to support long-term commercial success.
• Commercial Collaboration & Market Intelligence: provide market insight and strategic recommendations to hotel leadership, supporting forecasting, budgeting, pricing strategy and commercial decision-making.

Your key responsibilities & contribution will be: 

• Develop and implement annual luxury leisure sales plans and segment strategies for the UK & EAME markets, ensuring alignment with overall hotel revenue and business objectives.
• Maintain, develop and grow relationships with key luxury travel advisors, agencies, tour operators, wholesalers and consortia partners across assigned markets.
• Maximise production from UK and European based luxury travel agencies affiliated with preferred partner programmes.
• Identify, qualify and secure new luxury leisure business opportunities through proactive prospecting, networking and relationship development.
• Conduct strategic account reviews with key partners UK or European based, analysing production trends and identifying opportunities for growth, retention and increased market share.
• Develop and execute tailored account plans for top-producing partners, including measurable objectives, revenue targets and strategic growth initiatives.
• Increase awareness and visibility of The Savoy through regular sales calls, client appointments, presentations, networking activities and market visits.
• Represent The Savoy at domestic and international trade shows, luxury travel conferences, roadshows, sales missions, consortium events and networking forums.
• Organise, coordinate and host client site inspections, familiarisation trips and educational experiences that showcase The Savoy's luxury positioning and unique selling propositions.
• Track, analyse and report on account production, market trends, booking pace, competitor activity and customer feedback to identify opportunities and inform future strategy.
• Collaborate closely with Revenue Management to identify demand patterns, optimise business mix and maximise revenue opportunities within the luxury leisure segment.
• Work with Marketing and Public Relations teams to support brand awareness initiatives, campaigns and luxury trade communications.
• Partner with Reservations, Guest Relations and Operations teams to ensure a seamless client and guest experience for luxury leisure customers and key account travellers.
• Ensure preferred partner amenities, contracted benefits and programme commitments are consistently delivered and communicated effectively across the business.
• Maintain accurate account activity, production data, pipeline management, sales reports and strategic plans within Delphi, Salesforce and other commercial systems.
• Contribute to annual budgeting, forecasting, market planning and commercial review processes through strategic market insights and performance analysis.
• Monitor evolving luxury travel trends, emerging destinations, changing consumer behaviours and competitor activity to ensure The Savoy remains ahead of market developments.
• Act as an ambassador for The Savoy, championing the hotel's values, reputation and service excellence in all interactions.

What you will need to do in this role?

• Significant luxury leisure sales experience within a luxury hotel, luxury travel brand or international hospitality organisation.
• Demonstrated success in developing and executing sales strategies that deliver measurable revenue growth and market share gains.
• Strong network of relationships across luxury travel advisors, agency groups, tour operators and high-value travel buyers.
• Proven experience working with luxury travel consortia and preferred partner programmes.
• Strong understanding of luxury traveller behaviour, market trends and distribution channels across the UK, Europe, Middle East and Africa.
• Excellent commercial acumen with the ability to interpret production metrics, market data and performance trends to support strategic decision-making.
• Exceptional relationship-building, negotiation, presentation and influencing skills.
• Highly organised with strong planning, prioritisation and account management capabilities.
• A proactive, self-motivated and entrepreneurial approach with the ability to work independently and manage multiple priorities.
• Excellent communication skills with confidence representing The Savoy at senior industry and client levels.
• Experience using Delphi, Salesforce, Opera Cloud, Microsoft Office and commercial reporting tools will be highly advantageous.
• Flexibility and willingness to travel extensively throughout the UK, Europe, the Middle East and Africa.
• Passion for luxury hospitality and creating exceptional client and guest experiences.

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

What’s in it for you?

• Competitive salary and additional service charge
• Life insurance and pension
• 31 days of holiday (including public holidays)
• Exclusive discounts: Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included) - 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants - 20% off at other Gordon Ramsay restaurants and Restaurant 1890
• Free stay for two at The Savoy after successful probation
• Colleague restaurant, gym, interfaith prayer room and wellness room
• Laundry services
• Cashback for wellbeing/healthcare expenses; HSF & Perkbox
• Employee assistance program
• Virgin Active and The Gym Group membership discounts
• Cycle-to-work scheme
• Season ticket loan for commuting
• Annual optician reimbursements of £100
• Local discounts for F&B and retail