Senior Sales Manager - Leisure

Join Grand Mercure Dubai City, a 5-star Accor hotel where local culture meets world-class hospitality. With 361 rooms, diverse dining venues, modern meeting facilities, and a passionate team, we are committed to creating memorable guest experiences and empowering our Heartists to grow.

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• Under the general guidance and supervision of the Director of Sales & Marketing, implements all sales activities and maximizes business opportunities in his / her specific area of responsibility.
• Generates and maintains customers of travel trade segment through various sales activities (face to face sales calls, telephone calls, entertainment)
• Maintains a high level of exposure for the hotel through direct sales, telephone, fax, and written communications.
• Ensures comprehensive and complete coverage of own portfolio covering all departments and accounts’ management for a comprehensive client servicing, achieving targets and maximum productivity
• Provide service that is sincere, warm and enthusiastic, ensuring guests’ & colleague’s satisfaction at all times.
• To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.
• Maintains the highest standards of professionalism, ethics and attitude towards all hotel guests, clients, staff and employees.
• Maintains professional business confidentiality.
• To adhere to Company and Hotel rules and regulations at all times.
• Good knowledge of Microsoft Office and Microsoft outlook. Uses technology available for reports, communication and client correspondences.
• Flexible to adapt to sudden increase in working hours as per business needs.
• Submit weekly sales activity report to the Director of Sales & Marketing on the leisure segment.
• Develops Prospects Accounts, and implement a Sales Action Plan for each account.
• Implements and executes all sales objectives and action plans to reach and exceed targets set
• Provides feedback to the Director of Sales & Marketing on changing market conditions, including trends in the competition, as a result of direct sales solicitation, telephone and direct mail, in his / her market areas.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established hotel policies to achieve the overall objectives of the position.
• Ensures that selling strategies are adhered to during negotiations and maximizes selling opportunities whenever possible.
• Keeps updated with client relationships and overall business goals.
• Updates the Director of Sales & Marketing on the negotiation event / progress of each group.
• Maintain an up-to-date account and contact database and details in property management system.
• Ensure comprehensive and up to date knowledge of properties’ unique selling points, features, amenities, services and policies.
• Updates the Director of Sales & Marketing on the negotiation event / progress of each group.

• Bachelor’s Degree preferred
• Minimum three (3) years of experience in similar role in hospitality industry

• Excellent verbal and written communication skills.
• Basic understanding of legal contract language
• Proven team leader with a high level of energy and motivation with a proven track record of living the company's values