Security Supervisor

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POSITION PURPOSE

As our Overnight Safety & Security Supervisor, you will support our Security Manager in enhancing the safety and security of our property, improving team performance, and ensuring consistent oversight of the department’s overnight operations.  You will lead nightly safety and security operations, ensure compliance with established protocols, and serve as a vital leader within the department.

ESSENTIAL FUNCTIONS

Responsible for providing service within Fairmont & Leading Quality Assurance (LQA) standards.  Areas of responsibility will include and are not limited to the following:

• Lead the Overnight Safety and Security team, ensuring uninterrupted safety and security operations and aligning efforts with departmental objectives, safety protocols and company policies
• Conduct routine patrols to maintain a safe environment for guests, employees, and property assets.
• Monitor and address safety hazards, security risks, and unauthorized activities.
• Assist the Night Manager during emergency situations by conducting drills and managing real-time incidents.           
• Respond to incidents promptly and oversee the coordination of emergency responses, acting as the point of contact
• Administer first aid/CPR when necessary and coordinate with emergency medical services.
• Provide guidance to guests and employees during emergencies, ensuring safety and order.
• Oversee and monitor CCTV, alarm systems, and secure access points to maintain comprehensive surveillance.
• Conduct and document key control audits while safeguarding sensitive information.
• Ensure compliance with local and corporate safety regulations, including fire safety standards and liquor laws.
• Assist with scheduling and labor management
• Investigate safety and security incidents involving guests or employees, including collecting information, documenting findings, and producing detailed, confidential reports.
• Maintain consistent documentation of incidents, audits, and patrols and ensure a seamless handover to relevant parties.
• Manage disturbances and resolve conflicts in accordance with company policies.
• Address guest complaints with professionalism and issue trespass notices when appropriate.
• Train, coach, and mentor team members to enhance performance and build capacity.
• Facilitate regular team meetings to review safety protocols, operational updates, and department goals
• Address guest service needs promptly while prioritizing safety and security.
• Foster positive relationships with team members and other departments to ensure collaboration in problem-solving.
• Maintain atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service to our discerning guests.
• Focus attention on guest needs, remaining calm and courteous at all times.
• Promote and enforce health and safety awareness and emergency procedures.
• Follow hotel and departmental policies, procedures and service standards.
• Contribute to the improvement of the operation by contributing ideas, making suggestions and actively participate in departmental communication meetings.
• Actively participate and promote the Fairmont Kea Lani, Maui’s environmental program and department specific initiatives in working towards sustainable operations.
• Check with manager before leaving shift.  Bring any concerns to the attention of the Manager On Duty.

Your experience and skills include: 

• Previous experience in a Security role is required  
• Previous Safety experience is required most preferred in hospitality industry .
• Valid Advanced Level First Aid is an asset  
• Experience in fire fighter training, WHMIS and/or other safety courses is an asset  
• Excellent communication and organization skills in Arabic & English.
• Proficient in Microsoft Office applications, specifically Word and Excel  
• Proven ability to manage and prioritize critical tasks and work well under pressure & stressful situations  
• Ability to deal effectively with the public in conflict situations  
• Highly responsible, flexible and reliable  
• Ability to work well under pressure in a fast-paced environment 
• Ability to work cohesively with fellow colleagues as part of a team with minimal supervision 
• Ability to focus attention on guest needs, remaining calm and courteous at all times 

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.