Security Manager - Movenpick Hotel Amman

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.

Responsibilities:

To oversee and manage all security operations within the hotel, ensuring the safety and security of guests, Heartists, visitors, hotel assets, and property. The Security Manager is responsible for maintaining a safe environment, implementing security procedures, managing the Security team, and ensuring compliance with hotel, Accor, and applicable legal requirements.

Security Operations

• Oversee and manage the daily operations of the Security Department, ensuring effective security coverage across all hotel areas, including guest areas, back-of-house areas, entrances, parking areas, and other critical locations.
• Ensure the safety and security of guests, Heartists, visitors, contractors, hotel assets, and property.
• Conduct regular security inspections and patrols to identify, prevent, and address potential security risks.
• Ensure proper implementation of access control, visitor management, and other security procedures.
• Monitor CCTV and other security systems, ensuring appropriate and timely responses to identified incidents.
• Ensure all security equipment and systems are properly maintained and operational.
• Respond promptly and professionally to guest and Heartist security concerns.
• Handle sensitive and confidential security matters with discretion.

Team Leadership & Performance

• Lead, supervise, and motivate the Security team, ensuring professional performance and adherence to departmental standards.
• Monitor team performance, attendance, discipline, and compliance with security procedures.
• Provide regular briefings, coaching, and guidance to Security Heartists.
• Participate in training sessions provided by the hotel's People & Culture Department.
• Ensure the Security Department maintains the required service and operational standards reflected in Heartist engagement and colleague surveys.

Emergency, Crisis & Incident Management

• Lead the hotel's response to security incidents, emergencies, and crisis situations.
• Thoroughly understand and maintain all emergency response plans, crisis management plans, and required immediate actions.
• Develop, implement, and continuously review training related to Fire & Evacuation Response Plans, including practical firefighting exercises.
• Develop and maintain appropriate emergency response procedures and contingency plans.
• Ensure all incidents are properly investigated, documented, and reported to management.

Government & Regulatory Compliance

• Liaise with government authorities, police, Civil Defense, and other relevant authorities when required.
• Maintain up-to-date knowledge of applicable local security, safety, and regulatory requirements.
• Ensure compliance with hotel, Accor, departmental, and applicable legal requirements.
• Maintain and regularly review all Security Department Standard Operating Procedures (SOPs) and Local Standard Operating Procedures (LSOPs).

Risk Management & Continuous Improvement

• Conduct regular security risk assessments and recommend appropriate corrective and preventive measures.
• Identify opportunities to improve security standards, procedures, and operations.
• Submit written recommendations to management regarding the development and improvement of the Security Department.
• Review security procedures regularly and ensure they remain effective and aligned with operational requirements.
• Participate as a permanent member of the Health & Safety Committee and attend relevant Health & Safety meetings.

General Responsibilities

• Follow all hotel and departmental policies and procedures.
• Follow all applicable Health & Safety, hygiene, and sanitation policies.
• Maintain accurate security records, logs, reports, and documentation.
• Perform any other duties and responsibilities as assigned by management.

Qualifications:

• Bachelor's degree or relevant diploma in Security Management, Law, Criminology, Law Enforcement, or a related field is preferred.
• Minimum 3 years of Security experience, including at least 2 years in a Security Management or supervisory role. Previous experience in a hotel environment is a must.
• Strong knowledge of security procedures, risk management, emergency response, and crisis management.
• Good knowledge of local security regulations and government authority requirements.
• Good command of English is a must.
• Occupational Health & Safety certification is highly regarded.
• Ability to work effectively in a multinational and multicultural environment.
• Strong leadership, communication, decision-making, and problem-solving skills.
• Ability to remain calm and effective under pressure and during emergency situations.
• Fire Safety certification is preferred.
• First Aid certification is preferred.