Retail Sales Associate

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Be a part of the historic castle on the park, The Plaza, A Fairmont Managed hotel, a timeless landmark capturing memories since 1907. Located in the heart of midtown, The Plaza now features 282 luxury hotel rooms and suites, the elegant Champagne Bar as well as the legendary Palm Court, New York City’s premier destination for afternoon tea. The Plaza offers the Five Diamond standard of excellence and sophistication while offering an authentically local and unrivalled experience for our guest.

As a Retail Sales Associate at The Plaza Boutique & Eloise Store, you will play an important role in delivering exceptional customer service and a luxury retail experience within The Plaza Hotel. You will engage with guests from around the world, build product knowledge, drive individual sales performance, and help create a polished and memorable shopping experience.

The Sales Associate supports both in-store and online sales, visual merchandising, inventory, order fulfillment, and daily boutique operations. Success in this role requires a genuine passion for hospitality, luxury retail, client engagement, and The Plaza and Eloise brands.

The Plaza Boutique & Eloise Store: Open 7 days a week; 10am – 6pm

Our online store: The Plaza & Eloise At The Plaza Shops

Compensation: $30.50/hour plus commission

Summary of Responsibilities: Reporting to the Retail Operations Manager, key responsibilities include:

Tasks and Responsibilities

• Sales & Client Engagement: Deliver attentive, personalized service to hotel guests, online customers, and internal departments. Develop strong product knowledge, build client relationships, increase average transaction value, and work toward individual sales goals.
• Luxury Guest Experience: Create a warm, polished, and service-focused environment that reflects The Plaza's standards. Work collaboratively with the retail team and provide additional support during peak business periods.
• Visual Merchandising & Store Standards: Maintain a clean, organized, and visually compelling sales floor while following merchandising standards, store policies, and procedures.
• E-Commerce & Omnichannel Service: Fulfill BOPIS orders and assist customers purchasing through both in-store and online channels to provide a seamless shopping experience.
• Inventory Support: Assist with monthly floor sets, replenishment, stock organization, inventory counts, and accurate product placement. Communicate low-stock, high-demand, and slow-moving merchandise observations to leadership.
• Sales Awareness: Maintain awareness of individual sales goals, promotions, product performance, and guest feedback, sharing relevant observations with leadership to support both boutique and online sales.
• Operational Support: In a small-team environment, assist with stockroom operations, merchandising, inventory counts, order fulfillment, and guest service as business needs require.

Skills and Competencies:

• Reliable, adaptable, and highly organized with strong time management and multitasking skills.
• Sales-driven mindset with the ability to achieve individual goals through client engagement and product knowledge.
• Strong teamwork and communication skills.
• Computer and POS proficiency.
• Professional presentation and demeanor.
• Meticulous attention to detail.
• Ability to remain responsible, reliable, courteous, and guest-focused in a fast-paced environment.

Requirements:

• Flexibility to work varied hours/days based on business needs, including weekends and peak periods.
• On-site presence required; remote work not applicable.
• Previous retail, hospitality, or customer service experience.
• Physical ability to sit and stand for extended periods, and to move and handle projects up to 50 pounds throughout the retail outlets.

• Visual Merchandising expertise.
• Understanding of pricing strategies, promotions, and sales goals.
• Photoshop, photography skills, and content editor skills an asset.
• Marketing and social media interest.
• Previous experience in the hotel industry.

All your information will be kept confidential according to EEO guidelines.