Reservations Supervisor

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.

We have an exciting opportunity at Pullman Auckland Hotel and Apartments for a Reservations Supervisor to join the team. Reporting to the Reservations Manager and working in a close knit team, the successful candidate will play a key role in the hotels reservations.

As the Reservations Supervisor your responsibilities include; working with the Front Office Manager,  Director of Revenue,  Director of Sales and the Event Sales Team to ensure all enquires are successful converted to ensure the Hotels targets are met. Managing group bookings and FITs are part of the day to day operations. 

Processing commissions, upselling during guest interactions, managing and closing group accounts along with supervising, training and providing reservations guidance for new starters. 

With current reservations agent experience under your belt, you'll be ready to take the next step in your career with this busy and varied role. Previous experience in the hotel environment is necessary along with a dynamic, guest focussed and vibrant personality. You need the administration skills of a rock star and the ability to juggle multiple deadlines and priorities.

The ability to build relationships quickly to mutual benefit with a variety of people will help you succeed in the role. You will have exceptional organisational skills with an eye for detail. Navigating around a computer using Excel, Opera cloud, PowerPoint and Outlook are second nature to you in addition to be highly analytical.

Why join Accor? 
Accor isn't just about developing your career; it's also about helping you enjoy it too. We believe in rewarding your achievements with a range of exciting employee benefits and programs.

Just to name a few:

• Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
• Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
• Uniform provided & laundered.
• Daily staff meals provided while on duty
• Accor's Parental Leave Scheme
• Staff celebration & tenure recognition.
• Access to our Employee Assistance Program

Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"