Regional Director of People & Culture North East, US

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

About Fairmont Copley Plaza

Fairmont Copley Plaza is a landmark luxury hotel in the heart of Boston’s historic Back Bay neighborhood. Combining timeless elegance with exceptional service, the hotel offers a dynamic and welcoming work environment where colleagues are empowered to create memorable guest experiences. As part of the globally recognized Fairmont brand, Fairmont Copley Plaza provides opportunities for professional growth, development, and a commitment to hospitality excellence.

We are looking for a people-focused Regional Director of People & Culture based at Fairmont Copley Plaza who will have oversight for our People & Culture function across the region. This role supports our operational leaders by aligning people goals with business goals to achieve optimum results while cultivating a workplace that reflects the values of Fairmont Hotels & Resorts.

Key Responsibilities:

Compliance: 

• Adherence of all Company programs and policies
• Conduct Hotels People & Culture Audits across region, develop action plans as required, and monitoring completion
• Support People & Culture systems and programs
• Ensure adherence to all compliance training such as Discrimination & Harassment, Watch, and any locally compliant training
• Manage bi-annual HR Data indicators and other metrics for roll-up to Global People & Culture Corporate office

Compensation:

• Adhere to regional grade structure
• Oversee annual salary and merit review within region
• Review regional STIP awards with Regional Vice President and submit for approval in line with company guidelines

Engagement:  

• Manage and ensure maximum participation in annual and pulse surveys across the region
• Review of regional EES results, providing guidance to Director, People & Culture and General Managers as needed, ensuring effective action planning across the region
• Provide guidance and direction on effective action planning, monitor action planning initiatives
• Liaise with Directors, People & Culture on communication strategies for promoting completion of initiatives and celebrating successes

Leadership:

• Provide advice, guidance and general leadership to Directors of People & Culture within the Region, while also supporting the needs of Fairmont Copley Plaza.
• Provide input on the performance of Directors, People & Culture and success in achieving annual goals
• Champion diversity, equity, and inclusion initiatives, with deep respect for unique cultural values and communities.

Legal:

• Ensure Region and hotels are compliant on all labor laws and key amendments
• Advise and guide on local legal HR matters – with legal counsel as appropriate
• Handle any Ethics / Compliance / Privacy matters as required

Employee/Labor Relations:

• Foster a positive, engaged, and inclusive workplace culture rooted in Fairmont Hotels & Resorts of kindness, unity, humility, and patience
• Ensure local annual competitive set review is completed, and discrepancies are acted on
• Support and guide employee/labor relations matters within the region as appropriate and ensure thoughtful and timely reporting of challenges & successes

Learning and Development:

• Ensure all company culture and brand training is in place and conducted on a regular basis.
• Ensure leaders are participating in Leadership Training Programs and initiatives
• Own all regional Inspire participants, ensuring program elements being offered and development opportunities provided, meeting with participants on a regular basis

Recruitment:

• Director of People & Culture appointments – recruit and identify lead candidate to be approved by NCA Corporate People & Culture
• Onboard/orient new Directors, People & Culture
• Support RVPs with recruitment of key leadership roles
• Maintain strong relationships with hotel schools within region

People Management & Succession Planning:

• Manage data for annual NCA People Review, ensuring data is accurate and valid
• Manage succession planning and movement of internal People as appropriate across the Region
• Ensure a strong mentor program within region with program coordinator oversight in place
• Update regional succession reports as required

• Values based individual who has the interest and ability to embrace the culture of each unique property
• Union experience within a luxury hotel strongly preferred
• Minimum of 5 years’ experience with oversight for more than one unit
• Strategic thinking with ability to execute plans and produce results
• Excellent inter-personal and communication skills (written and verbal)
• Collaborator, with the ability to build strong relationships
• Subject matter expertise on company programs, systems, policies and procedures
• Strong business acumen and analytical thinker
• Excellent presentation skills
• University Degree in HR or related discipline preferred
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected
• Create an environment where colleagues are empowered, supported and recognized
• Drive top performance to achieve exceptional results

Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

• Annual Salary Range: $200,000.00 to $210,000.00
• Employee benefit card offering discounted rates in Accor worldwide for you and your family. 
• Excellent Company benefits including medical, dental, vision and life insurance. 
• Personalized development opportunities across Accor's extensive brand portfolio.  
• Ability to make a difference through our Corporate Social Responsibility activities

Our Values

Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity. 

Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.​

Belonging:
We celebrate our differences. We support each other and we always stand together.​

Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences. ​

Integrity:
We build trust through mutual respect and being authentic.​

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.