Company Description

Our mission at Ibis London Heathrow Airport is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

As part of our team you can have:

Employee benefit card offering discounted rates at Accor worldwide up to 30% off
Free Bonus Breaks Voucher (complimentary stays in UK)
Complimentary meals on duty and uniforms.
28 days holidays including bank holidays (increasing yearly, up to 5 extra days)
Friends & Family Rates
Eye Test Vouchers
Learning programs through our Academies
Cycle to work scheme
Employee VivUp program with direct access to GP, high street discounts and many more
Work based Pension

Job Description

Provide efficient guest registration, check-in, and check-out services.
Maintain accurate guest accounts and offer helpful, precise information.
Handle guest requests promptly, courteously, and efficiently throughout their stay.
Lead by example in delivering exceptional customer service.
Ensure smooth communication between guests and hotel departments.
Handle incoming calls professionally, transferring them as needed.
Follow strict security procedures to protect guest confidentiality and safety.
Ensure secure handling of room keys, guest data, and credit card transactions.
Manage reservations with accuracy and efficiency.
Maximize sales opportunities through effective guest interactions.
Maintain accurate documentation of guest messages and internal communications.
Ensure guest and hotel accounts are correctly updated with all charges.
Keep all equipment in good working condition and used appropriately.
Assist the Food & Beverage department when needed.
Follow fire and evacuation protocols.
Perform additional tasks as assigned by management.
Address guest concerns effectively and escalate issues to the Manager on Duty when necessary.
Continuously strive for total customer satisfaction through proactive service.

Qualifications

n/a

Additional Information

A little more information:

You will have the opportunity to be part of a high energy, fun team that delivers excellent customer service each day to all our guests.
Our hotel offers 356 rooms, within very close proximity to London Heathrow Airport. The hotel features a restaurant operating for breakfast, lunch and dinner as well as a large outdoor car park.
To ensure you can best welcome and care for our guests you will need to be fluent in English.

If you feel you are the right candidate for the role as our Front Office Team Member , please click ‘apply’ now! We’d love to hear from you!

对于雅高集团来说，多元与包容意味着欢迎每一个人，并尊重他们的差异，我们仅根据素质和技能来优先提供就业和发展机会。我们的目标是提供有意义的就业机会，一个温暖和包容的文化，优秀的工作条件，并促进所有人的发展，包括残疾人士。

在申请时，请不要犹豫告诉我们您可能需要的任何特殊需求，以便我们考虑这些需求。

List #1

Reception Team Member