__vacancyopjusttionswidget.opt-Job Schedule__ 全职

__vacancyopjusttionswidget.opt-Job type__ 正式

__vacancyopjusttionswidget.opt-Brands__ NOVOTEL

__vacancyopjusttionswidget.opt-Job Category__ 客房

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

First impressions are everything! As a Nights Reception, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

To ensure all guests are attended to promptly and efficiently in the most professional way and without delay.
Check that details of regular guests are updated using Guest History.
Ensure all diary events, flags and specials are actioned.
Check and pass on all guest mail, messages and parcels promptly.
To liaise closely with Housekeeping on information relating to rooms and lost property.
To be fully aware of daily worksheet and ensure this form is used.
Ensure all account postings are accurate and necessary paperwork produced.
Ensure an accurate cashiering balance is performed at the completion of shifts.
Ensure security procedures are maintained according to policy.
Report any safety hazards in the area.
All complaints to be handled promptly and efficiently.

What is in it for you:

Employee benefit card offering discounted rates at Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!

Qualifications

1-2 years customer service experience.

Prior experience working with Opera or a related system

Fluent in English

Additional Information

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

对于雅高集团来说，多元与包容意味着欢迎每一个人，并尊重他们的差异，我们仅根据素质和技能来优先提供就业和发展机会。我们的目标是提供有意义的就业机会，一个温暖和包容的文化，优秀的工作条件，并促进所有人的发展，包括残疾人士。

在申请时，请不要犹豫告诉我们您可能需要的任何特殊需求，以便我们考虑这些需求。

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Reception - Nights