Portfolio Group Reservations Manager

Are you passionate about delivering exception guest experiences? Skilled at managing group bookings from start to finish? We are looking for a detail orientated and proactive Group Reservations Manager to support the Salter Brothers Accor Portfolio of 11 hotels. If you're ready to bring your hospitality expertise to a growing team with big ambitions - we want to hear from you.

About Us:

Accor is the world’s largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do, and nurturing real passion for service and achievement beyond limits. 

We’re so much more than hotels — we’re creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from 40+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups

As our Portfolio Group Reservations Manager, you will play a pivotal role in the success of group bookings for our Portfolio. Your responsibilities will include:

• Handling contracted group reservations, from receipt of inquiry, correspondence and any required follow up
• Obtaining rooming lists & facilitating a smooth handover between client & hotel management
• Leading and supporting our Group Reservations Agents in their daily tasks, empowering them to excel in their roles
• Ensuring accurate data entry and reporting using hotel systems.
• Working closely with our sales and revenue teams to identify group business opportunities
• Staying up to date with and promoting the ALL Live Limitless loyalty program

We seek a candidate who combines enthusiasm with attention to detail. Our ideal candidate will possess:

• Previous group reservations experience in the Hotel industry
• A passion for leading people and service orientated mindset
• Confident, clear & engaging communication, relationship & networking skills
• A high level of organisational & prioritisation skills
• A proactive, solution-focused approach
• Full valid Australian working rights
• The availability to work 38 hours per week

What’s in it for you

• An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor
• Career mobility opportunities within our International Hotel Group
• Global perks in hotels and Accor partners
• Fun, supportive, and collaborative working environment

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know. 

Please note, you will require full working rights in Australia to be eligible for this position.