People & Culture Specialist - OHS & Benefits

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

This role is responsible for supporting the People & Culture Manager – Employee Wellness & Occupational Health in driving the hotel’s Wellness & Safety programs forward, administering WCB claims, and coordinating health and safety activities and initiatives for an employee population of up to 1,400 colleagues.

The successful candidate will possess education and/or experience in Human Resources and Occupational Health & Safety. This is a highly administrative role requiring exceptional organizational skills, strong attention to detail, and the ability to manage multiple priorities. The ideal candidate is self-motivated, takes initiative, enjoys working independently, and builds strong working relationships with both colleagues and leaders.

Competitive Salary: $63,000 - $65,000 gross annually, based on previous experience & education

Job Duties Include:

Reporting to the Health & Wellness Manager, responsibilities and essential job functions include, but are not limited to the following:

• Serve as the first point of contact, welcoming colleagues and leaders to the Health & Wellness office.
• Ensure employee medical files, records, and reports are maintained in accordance with company policy and legislative requirements.
• Create and maintain training materials for Incident Reporting, Occupational Health & Safety, and Benefits.
• Deliver training sessions as required.
• Collaborate with the People & Culture Manager – Employee Wellness & Occupational Health to:
  • Plan and implement health, safety, and wellness initiatives
  • Plan and execute the annual Wellness & Safety Fair
  • Develop and maintain employee support resources
  • Promote and communicate wellness offerings throughout the year
• Perform other related duties as assigned.

Worker’s Compensation Board (WCB):

• Manage day-to-day coordination of the hotel’s WCB program, including claim submission and required follow-up.
• Communicate with WCB Case Managers, Department Leaders, and injured workers to ensure claims and return-to-work programs are managed effectively.
• Assist in facilitating return-to-work meetings and modified work programs.
• Liaise with third-party providers for complex claims, as required.
• Maintain WCB tracking and assist with monthly reporting and statistics.
• Monitor claims costs, identify trends or escalations, and assist with initiating claim reviews and cost recovery efforts.
• Prepare and submit WCB appeals in collaboration with the People & Culture Manager – Employee Wellness & Occupational Health.
• Maintain the hotel’s Return to Work program, ensuring all training and support materials remain current.

Occupational Health & Safety (OH&S):

• Act as Co-Chair of the Joint Health & Safety Committee (JHSC).
• Communicate health and safety deliverables to leaders, committee members, and colleagues.
• Track and monitor completion of all Health & Safety deliverables outlined in the H&S Critical Path.
• Facilitate training for JHSC representatives in compliance with OHSA requirements.
• Ensure all incidents, accidents, near misses, and occupational diseases are reported and followed up appropriately.
• Review internal incident reports to confirm corrective actions are identified, scheduled, and completed in a timely manner.
• Assist the People & Culture Manager – Employee Wellness & Occupational Health in delivering Incident Reporting and Investigation training to leaders and JHSC members.
• Support OHS representative requests, including site visits, reporting, and follow-up actions.
• Coordinate COR certification and maintenance audits with the JHSC and People & Culture Manager – Employee Wellness & Occupational Health; lead internal audits once Auditor certification is achieved.
• Ensure compliance with legislative requirements related to first aid certification.
• Coordinate and promote first aid training sessions at least twice annually.
• Support the development and implementation of hotel-wide safety initiatives.
• Promote health and safety awareness through regular communication, emphasizing the importance of training and full participation.
• Partner with Engineering to ensure contractor safety requirements, approvals, and sign-offs are completed prior to project commencement.

Benefits & Wellness:

• Act as the first point of contact for benefits-related inquiries, assisting colleagues with forms and application processes.
• Administer the Short-Term Disability (STD) process, including eligibility calculations, electronic submissions, file maintenance, and tracking.
• Administer the Heartist Retirement process.
• Provide information and guidance regarding Retirement Savings and Pension plans.
• Support leaders and colleagues with Wellness and Benefits programs and resources.
• Review weekly Manulife error reports and make necessary corrections.
• Provide compassionate guidance to colleagues and leaders regarding mental health and wellness resources.

Your Skills & Qualifications:

• Minimum of two (2) years’ experience in Human Resources / People & Culture
• Previous experience working with HRIS/HR systems is required.
• Degree, Diploma, or Certification in Human Resources Management; equivalent experience will be considered.
• Occupational Health & Safety training or certification; equivalent experience will be considered.
• Health & Safety Auditor Training and Certification is an asset.
• Strong computer literacy, with experience using Microsoft Windows applications.
• Exceptional attention to detail with the ability to prioritize and multitask in a fast-paced environment.
• Proven interpersonal, written, and verbal communication skills, with confidence, empathy, and professionalism when handling sensitive matters.
• Highly organized, responsible, and innovative, with the ability to work collaboratively within a team environment.
• Self-motivated and eager to learn, with a positive and energetic approach.
• Comfortable delivering training and presenting to large groups of up to 100 participants.

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: bsh.careers@fairmont.com