Sous Chef

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

About Fairmont Southampton

Are you ready to join a team that thrives on excellence and embraces limitless potential? Fairmont Southampton, Bermuda’s largest resort, invites exceptional individuals to be part of our award-winning team and shape the future of hospitality.

Following a multi-million-dollar renovation, our 593-room resort is Bermuda's largest, featuring nine restaurants, a 30,000-square-foot spa, an 18-hole par three golf course and a captivating Beach Club. Opportunities for growth and success are boundless.

Our culture emphasizes respect, teamwork, and professionalism, supported by comprehensive benefits. Join our diverse and inclusive team, where your unique talents and perspectives are celebrated. Dare to go beyond the ordinary, unlock your potential and make a lasting impact at Fairmont Southampton. Together, let's create memories that exceed expectations. #BeLimitless

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

We invite you to join the world of luxury hospitality at Fairmont Southampton as our new Sous Chef. The Sous Chef plays a vital leadership role within our culinary team, supporting the Executive Sous Chef and Executive Chef in overseeing food preparation, team development, operational excellence, and ensuring quality and consistency across assigned kitchens or outlets. This hands-on leader inspires colleagues, drives culinary innovation, and ensures that every dish reflects Fairmont and Accor brand standards.

Success in this role requires strong culinary expertise, leadership ability, and a passion for delivering memorable dining experiences in a high-volume, fast-paced environment.

What you will be doing:

Culinary Operations & Quality Assurance

• Assist the Executive Sous Chef in managing daily kitchen operations or independently oversee your assigned outlet’s culinary functions.
• Provide operational support across multiple outlets, banquets, and special events as required by business needs.
• Ensure the highest standards of food quality, consistency, creativity, and presentation across your area of responsibility.
• Maintain full knowledge of all menus, seasonal features, specials, and promotional offerings.
• Support smooth kitchen service during peak periods, ensuring timely and efficient food production.
• Uphold all brand standards, LQA standards, and guest experience expectations.
• Ensure allergen awareness, dietary requirements, and special menu requests are correctly managed and communicated.
• Support service recovery by addressing culinary-related guest concerns promptly and professionally.

Menu Development & Innovation

• Contribute to the development, testing, and rollout of new recipes, menu items, and culinary concepts.
• Analyse trends, guest feedback, and product availability to support menu enhancements.
• Recommend improvements to food offerings that elevate the guest experience while aligning with resort positioning.
• Ensure standardized recipes, plating guides, and specifications are documented and followed consistently.

Team Leadership, Training & Development

• Train, mentor, and supervise culinary colleagues, ensuring skill development and professional growth.
• Support recruitment, onboarding, scheduling, and performance evaluation processes.
• Communicate expectations, standards, and procedures clearly to the team.
• Foster a positive, respectful, and inclusive culture built on teamwork and collaboration.
• Identify high-potential team members and support succession planning and internal promotion.
• Lead by example, reinforcing Fairmont values of Respect, Belonging, Integrity, Empowerment, and Excellence.
• Provide real-time coaching and corrective feedback during service periods.
• Address performance or conduct issues in line with company procedures and escalate when required.

Financial Management & Inventory Control

• Assist with monitoring food cost, labour planning, and productivity targets.
• Manage inventory levels, ordering, receiving, and storage of food and supplies.
• Ensure proper rotation, labelling, waste tracking, and portion control to maximize efficiency and minimize losses.
• Utilize kitchen systems and tools, including recipe costing, inventory management, ordering platforms, and internal reporting systems, to drive efficiency and accuracy.
• Demonstrate accountability for food cost variances, waste trends, and corrective action planning.
• Support annual budgeting and forecasting processes as required.

Safety, Compliance & Maintenance

• Ensure full compliance with health and safety protocols, food-handling guidelines, and HACCP requirements.
• Maintain cleanliness, organization, and proper sanitation of all work areas, equipment, and utensils.
• Report maintenance concerns and participate in preventative maintenance programs.
• Ensure completion and accuracy of temperature logs, cleaning schedules, and compliance documentation.
• Enforce safe equipment use and workplace safety practices across the kitchen team.

Sustainability & Responsible Sourcing

• Support sustainability initiatives aligned with Fairmont and Accor commitments, including responsible sourcing, local purchasing where possible, food waste reduction, and sustainability reporting.
• Actively participate in waste tracking, recycling programs, and initiatives that reduce environmental impact while maintaining culinary excellence.

Guest & Stakeholder Engagement

• Interact with guests, clients, and event partners as required to support special events and culinary presentations.
• Collaborate with Food & Beverage, Stewarding, Procurement, Banquets, and Events teams to ensure seamless service execution.
• Respond promptly and professionally to guest concerns and feedback. Maintain discretion and professionalism during all guest-facing or stakeholder interactions.

Other Responsibilities

• Support culinary leadership with departmental initiatives and resort-wide programming.
• Perform additional duties as requested by the Executive Sous Chef or Executive Chef.
• Flexibly support other outlets or kitchen operations at management discretion to meet business demands.

What will you bring to this role?

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions: ·

Experience

• Minimum 5+ years of progressive culinary experience in a high-volume kitchen; luxury hotel or resort experience is a strong asset.
• Demonstrated experience supervising or training culinary teams.

Education

• Formal culinary training required; Red Seal, Journeyman papers, or international equivalent strongly preferred.
• Additional certifications in food safety, sanitation, or HACCP are an asset.

Competencies, Knowledge & Skills

• Strong culinary foundation with proven creativity and technical expertise.
• Solid understanding of kitchen operations, productivity management, and cost control.
• Excellent leadership, mentoring, and communication skills.
• Ability to work under pressure while maintaining composure, accuracy, and attention to detail.
• Proficient in English (verbal and written); MS Office knowledge is an asset.
• Ability to work effectively in a multi-outlet, fast-paced resort environment.
• Demonstrated ability to work effectively within a diverse, multicultural team.
• Create an environment where colleagues are empowered, supported and recognized.
• Drive top performance to achieve exceptional results.

Personal Attributes

• Highly responsible, reliable, and committed to excellence.
• Adaptable and thrives in fast-paced, deadline-driven environments.
• Strong team player with a collaborative, positive attitude.
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected.

Circumstances

• Flexibility to work a variety of shifts including evenings, weekends, holidays, and extended hours as required by operational needs.
• Ability to stand for extended periods, lift moderate weights, and work in hot, fast-paced kitchen environments.

Employee Benefits:

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. 

What’s in it for you?

As part of Accor, a global hospitality leader with over 5,500 hotels worldwide, you’ll enjoy:

• Opportunities for growth and development, mentorship, and international mobility
• Health insurance, retirement savings plans, and comprehensive wellness programs
• Worldwide travel discounts and preferred rates across the Accor portfolio
• A supportive, inclusive culture grounded in respect, teamwork, and professional development

Start your journey with us today and explore the possibilities! #BeLimitless

Our Values

Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Belonging: We celebrate our differences. We support each other and we always stand together.

Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.

Integrity: We build trust through mutual respect and being authentic.

Your team and working environment:

Fairmont Southampton is a premier luxury resort and regarded as a leader in the hospitality industry.  Our mission is to turn moments into memories for our Guests.  An exciting hospitality career awaits you if you are committed to providing our Guests with an authentically local experience through providing warm and engaging service.

Our Heartists work cohesively as part of the team in a demanding, multi-cultural diverse environment.

Our commitment to Diversity & Inclusion:

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.