Front Office All-Rounder

Novotel Sunshine Coast Resort is one of the region’s most unique coastal destinations, offering over 370 contemporary rooms set across beautiful tropical grounds. At the heart of the resort is a spectacular private lagoon and resort-style pool, creating a relaxed holiday atmosphere for guests and team members alike.

The resort is also home to the Sunshine Coast Convention Centre, welcoming conferences, events and celebrations for up to 1,400 guests — making every day dynamic, fast-paced and full of variety.

As part of the global Accor network, we’re dedicated to creating memorable moments for our guests and meaningful career opportunities for our team. Joining our resort means being part of a culture that values teamwork, creativity and genuine service, where every day brings new opportunities to learn, contribute and deliver exceptional hospitality.

We are looking for a friendly and versatile Front Office All-Rounder to join our team. In this role, you will support multiple areas of the front office including Guest Service, Concierge and Porter services, ensuring our guests enjoy a smooth and memorable experience from arrival to departure.

Key Responsibilities

• Welcome guests on arrival and assist with check-ins and departures
• Handle guest enquiries, phone calls and service requests professionally
• Provide porter services, including assisting with luggage and guest arrival needs
• Provide concierge support including local recommendations, bookings and guest assistance
• Promote Accor loyalty programs and support upselling opportunities
• Coordinate with other departments to ensure seamless guest experiences
• Maintain accurate guest records and complete administrative tasks

• Experience in hotel front office or customer-facing hospitality role
• Comfortable using Microsoft Office; Opera Cloud experience is highly regarded
• Strong guest-focused mindset with attention to detail
• Self-motivated and proactive with the ability to thrive in a fast-paced environment
• Excellent verbal and written communication skills
• Flexibility to work a rotating roster including weekends and public holidays

Why work for Accor?

Accor is one of the largest global hospitality businesses, with over 5400 Hotels across 110+ countries, the career development opportunities are endless.

Benefits Your Way

• Access to global accommodation and F&B discounts
• #LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.
• Recognition of service anniversaries and Accor Tenure Milestones.

Our Commitment to Diversity & Inclusion.

• We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.