Housekeeping Supervisor

Situated in the vibrant heart of the Cultural Precinct near the beautiful South Bank Parklands, Novotel Brisbane South Bank places you, and our guests, just moments away from premier destinations such as the Brisbane Convention and Exhibition Centre, the Queensland Performing Arts Centre, and the Queensland Art Gallery.

Since welcoming our first guests in 2018, we've been dedicated to delivering exceptional, award-winning service and accommodation for both business and leisure travelers. Our ethos, "Hospitality is a work of Heart," drives us to create a warm and welcoming environment, ensuring our guests and team members feel valued and cared for.

At Novotel Brisbane South Bank, you'll have the chance to enhance your skills and elevate your career while helping to create memorable experiences for our guests.

As a Housekeeping Supervisor, you will play a key leadership role in ensuring the highest standards of cleanliness and presentation across all guest rooms, public areas, and back‑of‑house spaces. Working closely with the Housekeeping Manager and Assistant Manager, you will oversee daily operations, support and coach team members, manage inventories, uphold brand standards, and contribute to a safe, and welcoming environment for guests and staff.

Key Responsibilities

• Oversee daily cleaning operations, conduct room and public‑area inspections, and ensure all cleanliness and brand standards are met.
• Monitor staff productivity while supporting training, coaching, and adherence to policies.
• Maintain accurate inventories of equipment, linen, supplies, and amenities, ensuring cost‑effective departmental operations.
• Ensure guest satisfaction by responding to requests, resolving issues promptly, and delivering professional, friendly service.

• Previous housekeeping experience in either a supervisor or team leader capacity.
• Understanding of inventory control, purchasing processes, and cost‑management practices.
• Excellent communication skills with the ability to build rapport with guests and colleagues.
• Ability to manage complaints and solve problems calmly and effectively.
• Proficient in IT systems; Microsoft suite, HubOS, Opera Cloud. 
• Flexibility to work a rotating roster of shifts, including Mornings, Evenings, Weekends, and Public Holidays when required. 

Visa sponsorship will not be provided for this role, candidates must have current Australian working rights. 

What is in it for you?

• Join an award-winning team that thinks outside the box!
• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Learn Your Way Academie
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

Our commitment to Diversity & Inclusion:
We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Discover the life that awaits you at Accor, visit  https://careers.accor.com/