People & Culture Manager

Raffles is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Raffles Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world.

1. Knowledge and Ability

• To maintain an effective recruitment procedure to obtain the best talent in the marketplace at competitive, but responsible remuneration packages.

• Ensure high quality procedures are in place, which are in line with legislative and company policy governing all the sub-functions of Human Resource Management.

• Adhere to the Standard Operating Procedures & ensure the same by the security team.

• Develop and implement contemporary recruitment methods to attract top quality candidates appropriate to the position and company needs

• Provide coaching and mentoring to the team in order to improve operative efficiency.
• Any matter which may effect the interests of Raffles Jaipur should be brought to the attention of the Management.
• Assist the Director Of Talent & Culture to develop an annual and long-term Talent & Culture plan that identifies the organization’s Human Resources agenda as a component of the organizations overall Strategic Plan.
• Identify Human Resources strategies and program requirements needed to maintain a progressive work culture in support of effective recruitment, development, and retention of the employees.

2. Service

• Foster Raffles Values; Authenticity, Humility, Excellence, Generosity, Graciousness, Stewardship
• Internalize Raffles Brand personality; Charismatic, Cultured, Charming, Warm, Witty, Joyful
• Treat every employee with respect and make them feel valued
• Create relationship with employees that is based on open and sincere communication which leads to building long lasting trustful relationships
• Go extra mile to make sure every guest needs are not just met, but exceeded.
• Assist and support team members and other departments in order to ensure a smooth operation
• Hire the right talent in the right position and ensure that existing talents are retained to have employees who exhibit higher engagement
• Save cost and time by following innovative practices and implementing them to existing processes for adapting changing conditions
• Never fail the Top 5 Service Excellence

• Look at me
• Smile at me
• Talk to me
• Listen to me
• Thank me

3. Operations

• Design methods for continuous improvement in the delivery of services by soliciting internal and external feedback, using best practice models and organizational goals.

• To ensure that all Staff In-House Rules and Regulations are communicated, enforced, and reviewed annually.

• Assist the Director of Talent & Culture to perform the various activities of the department, in the following ways:

•  Responsible for Maintaining and updating employee records, legal documents, policies and procedures and other personnel matters.

• Prepare and submit periodic personnel reports such as turnover, personnel inventories and recruitment.

•  Analyze the manpower requirement and recommend selection activities to meet the requirement.

• Monitor present and future trends of local industry situation, legislation and recommend appropriate action.
• Regularly inspect staff restaurant, locker rooms and locker and other facilities to ensure they are well operated and maintained.

4. Leadership

• Leadership skills that utilize persuasion and motivation to attain organizational        goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness.
• Self-confidence, motivation, drive, and tenacity.

• Ability to accept responsibility.

• Ability to think strategically, inductively, and creatively.

• And the propensity to recognize and acknowledge other peoples’ ideas

5.Values

• Authenticity
• Humility
• Excellence
• Generosity
• Graciousness
• Stewardship

SECTION THREE:                     JOB SPECIFICATIONS

Position                                                Talent & Culture Manager

CHARACTERISTICS

REQUIRED

ESSENTIAL

DESIRABLE

PHYSICAL

• Neat appearance
• Articulate
• Good Posture

LANGUAGES

• Oral and written fluency in English
• Local language

• Other languages

QUALIFICATIONS /

TRAINING

• Post-Secondary Education or relevant qualifications in Human Resources Management

WORK EXPERIENCE

• Minimum 1 year of experience as same level & 5 years of overall experience preferably in luxury hotel

DISPOSITION

Leadership.

Relationships.

Character.

Potential

• Motivator and self-starter
• Displays initiative.
• Commitment to professional values
• Team builder

OTHERS

• Industry Network
• Good training skills

• Coaching certificate