People and Culture - Apprentice (HR)

Fairmont Hotels & Resorts is where the intimate equally coexists with the infinite – an unrivaled portfolio of more than 90 extraordinary hotels where grand moments of life, heartfelt pleasures and personal milestones are celebrated and remembered long after any visit. Since 1907, Fairmont has created magnificent, meaningful and unforgettable hotels, rich with character and deeply connected to the history, culture and community of its destinations – places such as The Plaza in New York City, The Savoy in London, Fairmont San Francisco, Fairmont Banff Springs in Canada, Fairmont Peace Hotel in Shanghai, and Fairmont The Palm in Dubai. Famous for its engaging service, awe-inspiring public spaces, locally inspired cuisine, and iconic bars and lounges, Fairmont also takes great pride in its pioneering approach to hospitality and leadership in sustainability and responsible tourism practices. Fairmont is part of Accor, a world leading hospitality group counting over 5,400 properties throughout more than 110 countries, and a participating brand in ALL - Accor Live Limitless – a lifestyle loyalty program providing access to a wide variety of rewards, services and experiences.

Job Purpose

To support the Talent & Culture team in day-to-day People & Culture activities while gaining practical knowledge and experience in recruitment, employee records, onboarding, payroll support, employee engagement, benefits administration, and general departmental administration under the guidance of senior team members.

Primary Responsibilities

• Provide administrative assistance to the Talent & Culture team in day-to-day activities.
• Assist in maintaining and updating employee records and departmental trackers.
• Support the team in preparing basic reports and maintaining required documentation.
• Assist with interview scheduling and coordination as instructed.
• Support recruitment activities, including interview coordination, candidate documentation, and follow-ups.
• Assist with new joiner documentation, onboarding activities, and employee file management.
• Provide support in payroll-related documentation and data collection under supervision.
• Assist in maintaining records related to employee benefits and other Talent & Culture processes.
• Support employee engagement activities, events, and internal communications.
• Assist with general administrative activities such as filing, scanning, documentation, and data entry.
• Maintain confidentiality of employee and hotel information at all times.
• Bring any matter that may affect the interests of the Hotel to the attention of the supervisor or Management.

People Management Support

• Assist the Talent & Culture team in maintaining effective communication with employees and departments.
• Support the team in responding to basic employee queries and escalate matters requiring further assistance.
• Coordinate with different departments as instructed by the supervisor.
• Assist in promoting teamwork and a positive employee experience.
• Learn and understand the hotel's Talent & Culture policies, procedures, and standards.

Financial & Resource Management Support

• Assist in maintaining records and documentation related to employee benefits and departmental expenses.
• Support the team in using departmental resources efficiently.
• Follow established procedures for handling documents and administrative requirements.

Operational Responsibilities

• Assist in recruitment and selection coordination activities.
• Support employee onboarding and new hire formalities.
• Assist with employee engagement initiatives and internal events.
• Support the maintenance of job descriptions, employee records, and departmental documentation.
• Assist in maintaining employee attendance, leave, and other relevant records as required.
• Support the Talent & Culture team in preparing reports, presentations, and trackers.
• Assist in coordinating employee welfare and team dining activities as instructed.
• Support documentation related to medical insurance, employee benefits, and other employee services.
• Assist in maintaining compliance-related records and documentation under supervision.
• Attend departmental meetings, briefings, and training sessions as assigned.

Learning & Development Responsibilities

• Develop practical knowledge of Talent & Culture operations within the Hotel.
• Learn the basic recruitment, onboarding, employee engagement, and employee records processes.
• Gain an understanding of payroll, compensation, benefits, and compliance processes through supervised exposure.
• Learn to use relevant systems, trackers, and documentation processes.
• Attend training sessions, workshops, and departmental briefings as assigned.
• Seek guidance from supervisors and senior team members whenever required.
• Demonstrate willingness to learn and continuously develop professional and administrative skills.

General Responsibilities

• Report for duty on time and maintain a professional appearance and grooming standard.
• Maintain confidentiality of employee, candidate, and Hotel information.
• Follow all Hotel policies, procedures, and standards.
• Maintain accurate and organised records and documentation.
• Communicate professionally with employees, candidates, and colleagues.
• Perform other reasonable duties assigned by the Management of the Hotel.

Main Complexity / Critical Issues in the Job

• Handle employee and candidate information with confidentiality and care.
• Maintain accuracy while handling employee records, trackers, and documentation.
• Coordinate effectively with different departments while following instructions from the Talent & Culture team.
• Develop an understanding of Talent & Culture processes while working under supervision.
• Escalate employee-related matters appropriately to the supervisor or Management.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.