Night Auditor

Sofitel - Chic, Passionate, Indulged, Special. Experience the very best of modern luxury at Sofitel Auckland Viaduct Harbour. Here you can indulge in a decidedly chic encounter that combines the spirit of Aotearoa with the French Art de Vivre.

The unmistakable influence of fashion has imbued Sofitel with a couture approach to service, from the fine attention paid to the smallest detail, to the elaborate flourishes that enchant and delight guests. As proud “Ambassadors” of l’Art de Vivre around the world, we are committed to delivering hospitality excellence and heartfelt service, in a manner that is tailor-made to our guests

Are you a Night Owl? We are looking for an ambassador for Sofitel Auckland Viaduct Harbour as Part-Time Night Auditor. The ambassador should an eye for detail, a passion for creating magnifique luxury experience for our guests and developing a wonderful team.

Your Purpose: Your are a silent closer of the guest experience, ensuring every detail is reconciled, every stay ends flawlessly, and no thread is left untied before the new day begins.

Our Ambassador will:

• Oversee overnight front office operations — supervise late check-ins, early check-outs, and ensure smooth guest service during night hours.
• Complete night audit duties — reconcile finances, daily revenue, balance PMS reports, and prepare accurate financial summaries for relevant departments.
• Maintain security and safety — monitor the property overnight, manage emergencies, and ensure compliance with hotel policies and procedures.
• Handle guest needs promptly — manage wake-up calls, newspaper orders, room service, and special requests with professionalism and care.
• Support communication and reporting — compile and distribute night reports, update statistics, and communicate key information to morning teams.
• Supervise and assist staff — guide night porters and support other departments (Front Office, F&B, Housekeeping) as needed.
• Uphold standards and compliance — follow PCI, cash-handling, and liquor-licensing policies, maintaining guest confidentiality and brand standards.

• Full, clean New Zealand manual driver’s licence is a bonus (LCQ/Manager’s Certificate an advantage).
• Previous experience in a five-star or luxury hotel environment preferred, ideally with exposure to PMS Opera or Opera Cloud systems.
• Exceptional attention to detail and time management, maintaining a professional image through polished presentation and communication.
• Proactive, adaptable, and positive, able to thrive in a fast-paced environment while delivering genuine, guest-focused service.
• Flexible availability, including nights, weekends, and public holidays (night allowance paid at 1.25x between 12:00 am – 5:00 am).
• Committed to continuous learning and professional growth, showing enthusiasm for developing within the Sofitel brand.

• Learn your Way - Access to Dobeco so you can Earn while you Learn!
• Work Your Way - Flexibility to ensure a work life balance!
• Benefits Your Way - Incredible Accor Heartist Benefits - discounted Food & Beverage + Accommodation Worldwide
• Complimentary meals on shift
• Accor's Parental Leave Scheme - up to 12 weeks of paid leave for Primary Carer and up to 2 weeks for Secondary Carer
• Access to our Employee Assistance Program