Reservation Agent

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We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
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Job Description

• Respond promptly to telephone requests for reservations and process accordingly.
• Check room and rate availability and accept/reject booking accordingly based on availability.
• Complete all reservation tasks as assigned and in accordance with established standards and procedures.
• To review accuracy of the next day reservations ensuring complete details for Front Desk and special requests, which require pre arrangements, are attended to.
• Have thorough knowledge of all guest rooms and suites, their location, rates and amenities; be familiar with all hotel facilities and services.
• To ensure to complete all product knowledge training for the hotel.
• To update all document related with the materials for guest booking.
• To record all voucher or guarantee letter received and cross check with data, which is up dated on to the system.
• Follow up any pending voucher or guarantee letter and make sure these are received before the arrival of guest.
• Keep monitor of e-mail received and reply based on the booker made and ensure all the data given is accurate.
• Know and be familiar with the rate applied and be aware of any new package issue.
• Using the standardize wording at notes and comments an update from time to time any changes of notes and comments which should be initiated and inform related section accordingly.
• To be familiar with Front Office Policies and Procedures, Job Description and Employee Handbook.
• Support the Front Office department in the capacity of Guest Service Agent, whenever required and as per business levels.
• Accurate handling of cash float, whenever operating at the Front Desk
• Obtain prior approval from the Front Office Manager or designate for any rebates or discount related to guest disputes.
• Ensure registration cards are accurately completed as per the required laws as well as guest profile is updated in system all the times operating at the Front Desk.
• Perform other duties, which are assigned by the Department head from time to time.

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.