Manager, Design & Technical Services, Americas, Luxury & Lifestyle

We are worldwide Augmented Hospitality leaders, the best at what we do. Heartists is what we call ourselves, generous, passionate, attentive and free, whether we are welcoming guests, connecting with our peers or serving others.

Our entire Accor estate expands across the world. With over 300,000 experts committed to rejuvenating the hospitality experience we pride ourselves in being the employer of choice, so live limitlessly, come as you are, grow with us, work with purpose and explore the endless opportunities in store.

As Manager, Design & Technical Services, Americas – Luxury, you play a pivotal role in supporting the execution of the region’s luxury development and renovation projects by ensuring operational clarity, tracking, and cross-functional coordination. Acting as a strategic right hand to the VP, you oversee project progress, internal reporting, and departmental communications while liaising with internal teams and external partners. This role combines strategic oversight with high-level operational support—requiring a unique blend of organizational excellence, communication savvy, and design-driven intuition.

Main Responsibilities

Project Tracking & Strategic Reporting

• Lead and maintain macro-level project tracking tools for the Design & Technical Services Americas Luxury team.
• Oversee timely updates on project status, pipeline activity, and critical milestones across the region.
• Compile, manage, and present internal reporting on hotel openings, team workload, and departmental KPIs.
• Fees tracking & P&L monitoring.

Cross-Functional Communication

• Serve as a key liaison between D&TS and corporate departments such as Brand, Legal, HR, Finance, and Marketing.
• Coordinate the flow of information and ensure alignment between stakeholders and project objectives.
• Support preparation and delivery of strategic planning briefs, business updates, and reporting packages.

Team Support & Operational Planning

• Assist in drafting and coordinating Design Briefs, PIPs (Property Improvement Plans), and other technical documents in collaboration with internal teams and external consultants.
• Contribute to the preparation of high-quality presentations and project documentation aligned with brand and company standards.
• Provide calendar and logistics support to the VP, including meeting preparation, scheduling, note-taking, and follow-ups on assigned tasks.

Organization & Administrative Excellence

• Maintain digital filing systems and knowledge-sharing platforms to enhance team efficiency.
• Coordinate team activities, events, and key departmental communications.
• Ensure responsiveness to information requests and assist in prioritizing the VP’s workload in a fast-paced, deadline-driven environment.

Stakeholder Engagement

• Interface confidently with internal and external stakeholders, including Accor senior leadership, hotel owners, developers, interior designers, contractors, and project consultants.
• Ensure a high standard of professionalism and brand representation in all correspondence and documentation.

Core Competencies

• Highly organized, with strong ability to manage multiple workstreams and meet deadlines.
• Exceptional written and verbal communication skills, with an ability to distill complex project updates into clear, actionable insights.
• High proficiency in Microsoft Office Suite, including Excel, PowerPoint, and Outlook.
• Skilled in crafting compelling, brand-aligned presentations and supporting visual storytelling.
• Comfortable navigating finance and project budget documentation (e.g., P&Ls, capital planning, etc.).
• Strong attention to detail, confidentiality, and interpersonal judgment.
• Adept at working independently as well as collaboratively across departments.

• Salary Range: $75,000 - $85,000 CAD.

• Excellent Company benefits including medical, dental, vision, life insurance and Retirement plan. 

• Employee benefit card offering discounted rates in Accor worldwide for you and your family.