Maitre'd/Restaurant Host

At Accor our goal is that every person feels welcome and feels valued. We ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things! The world is more welcoming when we’re connected heart to heart. How do we do it? We care, we dare, we place people at the heart of everything we do. 

Accor operates a selection of Qantas Lounges globally, bring our service passion and values to the aviation industry. Every day we connect with thousands of travelers as they adventure around Australia and the world. Qantas Lounges by Accor provides a relaxing start to a holiday, an efficient workspace between flights, and a welcoming pause on the way to anywhere. With a range of offerings from upscale to luxury, our Lounges receive rave reviews from both our customers and our team.

We are looking for Full Time - Maitre'd/Restaurant Host to join our fast pace working environment to provide high quality customer service to our guests at our Sydney International Lounges. 

As a HMaitre'd/Restaurant Host with Qantas Lounges by Accor, you will be an ambassador for the exceptional service and cuisine that are hallmarks of our dining experience. Your warm, personal attention provides a memorable first impression for guests of our restaurants and lounges, making them feel welcome and valued.

Reporting to the Food & Beverage Managers, responsibilities and essential job functions include but are not limited to the following:             

• Consistently offer a professional, friendly greeting and engaging service
• Understand the Server’s tasks in the outlet
• Assist in restaurant/lounges with F&B service 
• Understand shift end reports in the outlet and the POS system
• Assist guests regarding food and beverage menu items in an informative and helpful way
• Have knowledge of all menu items, garnishes, contents and preparation methods
• Follow outlet policies, procedures and service standards
• Follow all safety and sanitation policies when handling food and beverage
• Other duties as assigned

Whilst technical experience is of importance to us, to be considered for the role, you will have the following:

• A friendly, customer-focused attitude with the strive to provide total customer satisfaction.
• Initiative to ensure that interactions with our customers are positive, intuitive and efficient.
• Responsible Service of Alcohol (RSA) Certification.
• Previous customer service or hospitality experience.
• Confidence in liaising with various internal and external clients.
• A high standard of grooming and personal presentation
• Excellent communication and interpersonal skills. 
• Strong attention to detail and the ability to multitask. 
• A positive team player and guest-centric mindset.
• MUST have full working rights within in Australia
• The ability and flexibility to work various rostered shifts, including early mornings, late evenings and weekends.

Employee Benefits for your hard work! 

• Work with two iconic businesses and experience the buzz of the working in the Aviation industry
• Great Staff Travel Benefits (T&C Apply)
• Access to staff duty-free store
• Free meal and coffee on shifts
• Hotel discounts (staff rates) at over 3000 hotels globally
• Partnership discounts with companies such as Europcar, Google, and more..
• Hospitality Industry General Award, Food & Beverage - Grade 2 ($24.98 base rate)

You will be engaged to work under the Hospitality Industry (General) Award [MA000009]

Note: Successful applicants will be required to undergo a Federal Police check at their own cost via our ID system (Will be reimbursed once approved) in order to gain ASIC certification.

If you would like to be a part of our team, please apply now.