In Room Dining Order Taker

Company Description

We are far more than a worldwide leader in hospitality. We welcome you as you are and offer opportunities to find a role and brand that truly match your personality and aspirations. At Ennismore, we are committed to supporting your growth and learning every day, ensuring that your work brings purpose and fulfillment to your life. During your journey with us, you will have the opportunity to explore limitless possibilities, shape your own story, and help us imagine the future of hospitality together.

Rixos Premium Dubai JBR is a luxury hotel that delivers authentic Turkish hospitality with exceptional service standards. The hotel redefines luxury by offering a unique and unforgettable holiday experience, creating a new meaning for modern hospitality and leisure.

SALARIES AND BENEFITS

• Competitive Salary
• Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks
• Vacation tickets /benefits provided by the hotel
• Medical Insurance Provided

We invite you to join the world of luxury hospitality at Rixos Premium Dubai as our new In Room Dining Order Taker to provide prompt, personalized and professional In-Room Dining service, ensuring a seamless guest experience while consistently delivering Rixos luxury service standards and maximizing guest satisfaction and F&B revenue. This position reports to Outlets Supervisor.

KEY ROLES & RESPONSIBILITIES

• Update the daily operational feedback and prepare all required cashiering and operational forms.
• Handle cash accurately and with integrity, following Rixos and Accounting procedures.
• Maintain complete knowledge of menus, wine and beverage lists, promotions, specials and hotel services.
• Check daily with the Culinary team regarding unavailable items and communicate changes promptly.
• Answer calls promptly using LQA Standards and take orders accurately with personalized recommendations and effective upselling.
• Ensure correct POS and cashiering procedures are followed and delivery times remain within Rixos service standards.
• Maintain a clean, organized and fully prepared Order Taker cabin and pantry throughout service.
• Support colleagues on the floor with order deliveries during busy periods and assist other outlets when required, including extended hours during peak operations.
• Process beverage and store requisitions through Future Log accurately and handle all equipment and operational materials with care.
• Maintain accurate guest preferences and proactively communicate relevant guest information when guests are dining through IRD.
• Record and share daily operational feedback, guest preferences and service opportunities with the Supervisor/Manager.
• Report guest complaints, service concerns and operational glitches promptly and effectively, following Raffles service recovery standards.
• Take initiative and confidently support the operation in the absence of a Supervisor or Manager, ensuring service continuity.
• Maintain full compliance with LQA, HACCP, hygiene, sanitation, health & safety and Rixos SOPs.
• Participate actively in training, briefings and meetings, and maintain positive working relationships with colleagues and other departments.
• Promote Rixos Dubai facilities and F&B experiences through genuine recommendations and proactive guest engagement.
• Report any deviation from established standards and procedures to the Supervisor/Manager immediately.

What will you bring to this role? 

PERSONAL ATTRIBUTES

• Good verbal, reading and writing proficiency in English.
• Well-presented and professionally groomed at all times.
• Strong communication, guest-contact and problem-solving skills.
• Good computer and administrative skills, with working knowledge of Microsoft Word, Excel, PowerPoint and relevant hotel systems/POS.
• Team player with strong interpersonal skills, attention to detail and a positive attitude.
• Guest-focused, proactive and able to remain composed in a fast-paced environment.
• Demonstrates initiative, flexibility and a strong commitment to Raffles service standards.

EXPERIENCE

• Minimum 1–2 years of experience in In-Room Dining, Food & Beverage or a similar guest-facing hotel position.
• Previous experience in a luxury hotel or upscale hospitality environment is preferred.
• Experience in order taking, telephone etiquette, cashiering and POS operations.
• Experience handling guest requests, preferences, complaints and service recovery professionally.
• Familiarity with LQA, HACCP, hygiene and luxury service standards is an advantage.
• Ability to work effectively during high-volume operations, extended hours and changing operational requirements.
• Previous experience supporting multiple F&B outlets or cross-functional teams is an advantage.
• Experience working independently and taking initiative in the absence of a Supervisor/Manager would be beneficial.
• Embrace the Rixos brand promise and luxury in your role and in all your interactions. 
• Foster an inclusive environment where every individual feels valued and respected 

QUALIFICATIONS

• Secondary Education or relevant Bachelor’s Degree