In-Room Dining Manager

A Storied Past. A Brilliant Future.

For over 96 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story.

Why work for Fairmont?

A Rich History
Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.

A Culture of Excellence
Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.

Grow, Learn and Enjoy!

Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.

New Energy for A Storied Landmark

As the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead.

About the Application Process: 

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence. 

The In-Room Dining Manager will ensure that Guests needs are being met within the In-Room Dining Department. The successful candidate will be responsible for the supervision, management, and leadership of all In-Room Dining Colleagues.

• Controls and analyzes, on an ongoing basis, the following: Quality levels of production, Guest satisfaction (GSI), Employee satisfaction (EES), Merchandising and marketing ,Operating costs (financials), Sanitation, cleanliness, hygiene (front & back of house)
• Supervises, coordinates and directs the prompt, efficient and courteous serving of food and beverages in the room service department
• Ensures optimal service is being provided while maximizing profit potential
• Establishes and maintains effective employee relations
• Ensures proper staffing levels are maintained while balancing quality and sales with daily/seasonal staffing demands
• To conduct, under the guidance of the Food and Beverage Director, such functions as interviewing, hiring, employee orientation, training, on the job performance, coaching, counseling and suspension if necessary to ensure appropriate staffing and productivity
• Develops formal training program per outlet, as well as an annual training calendar, implements on the job training sessions for the room service employees, responsible for meeting training goals
•  Produces and implements creative promotional programs with their outlet with the goal of boosting sales and visibility and develops annual promotions calendar in coordination with the F&B Director
• Attends and contributes to the weekly food and beverage departmental meetings
• Conducts pre meal briefings and maintains liaison with the Executive Chef
• Conducts cleaning inspections on a regular basis to ensure compliance with health standards and hotel cleanliness standards
• Participates in service as necessary in accordance with the requirements and practices of room service
• Ensures hotel grooming and appearance standards are met
• Controls stocks for daily use in restaurants to ensure service requirements are met
• Schedules guests’ reservations and arrange for private parties
• Participates in the preparation of the Food and Beverage department budget and goals
• Conducts all administrative work required, including but not limited to :
• Schedules
• Cleaning and maintenance logbooks         
• Opening/closing duties
• Cleaning checklists
• Tracks and compiles sales statistics per month
• Other checklists and reports as deemed necessary to effectively run and maximize profits for their outlet.
• Performs related duties and special projects as assigned

• Minimum of 3 years previous experience in a supervisory/management position in the  room service department
• University or College education in Hotel and Restaurant Management an asset
• Excellent communication and interpersonal skills
• Second language skills an asset
• Self-motivated, thoroughly organized, energetic individual who has the ability to lead a group of people and delegate tasks
• Excellent training skills as well as strong financial skills
• Good knowledge of food products, cooking methods, wines and spirits
• Smart Serve Training Certification
• Experience working in an Union Environment
• Must be willing to work varying shifts.

Physical Aspects of Position include but are not limited to the following: 

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 30 lbs
• Constant kneeling, pushing, pulling, lifting
• Frequent ascending or descending ladders, stairs and ramps

What’s in it for you? 

• Free Meals: Healthy meals on us every shift. 
• Travel Discounts: Sweet deals at Accor hotels worldwide. 
• Dry Cleaning: Free dry-cleaning for your work gear. 
• Skill Up: Custom learning programs to boost your talents. 
• Impact: Join our Health & Wellness, Sustainability, and DEI Committees. 
• Level Up: Unlock new career heights with exciting growth paths. 

BE PART OF OUR FUTURE. 

Another stunning chapter for the iconic Fairmont Royal York has begun, and we invite you to be a part of it. If you are passionate about hospitality, driven by excellence, and eager to contribute to an esteemed institution, we want to hear from you. Join us and help shape the future of one of Toronto’s most treasured landmarks. 

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. 

Accommodations: We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: ryh.careers@fairmont.com 

Our Commitment to Diversity & Inclusion: At Fairmont Royal York, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we provide equal access to opportunities. We welcome applications from all qualified candidates.