Housekeeping Manager

Hyde is embracing an evolved brand identity that is all about a festival vibe with music at its core. Hyde perfectly balances an elevated bohemian-chic aesthetic with a youthful, laidback ambience. The spaces are defined by vibrant colors and are designed to encourage serendipitous connections and new discoveries around every corner.  Hyde is all about the freedom and personal discovery that comes with great music, time with friends and connecting with something bigger.

Hyde is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.

And now, Hyde is making its big debut in Mexico bringing the music and festival spirit to Mexico City.

What you'll do... 

• Lead the strategic planning and execution of all housekeeping operations.
• Ensure departmental service standards and sequences are consistently upheld.  Ensure all areas meet the Hyde standards for service. Train and support the team in achieving and exceeding these expectations.
• Collaborate closely with all housekeeping partners and other departments on a daily basis.
• Build strong relationships with the Front Office and Engineering teams to ensure seamless communication and operations.
• Monitor and maintain high levels of guest satisfaction, resolving issues promptly and professionally.
• Manage departmental financials, including daily reporting, monthly profit and loss updates, and cost control.
• Oversee labor and payroll costs, identify efficiencies, and implement strategies to improve departmental revenue.
• Maintain and optimize purchasing systems to ensure effective inventory control.
• Observe, mentor, and develop team members, building a high-performing and service-focused team.
• Oversee and manage capital expenditure projects related to housekeeping operations.
• Drive innovative initiatives to improve guest experience, operational efficiency, and service delivery.
• Build strategic relationships within the hospitality industry to stay ahead of trends and best practices.
• Participates in Fire Safety and Loss Prevention programs.
• Any other reasonable duties as assigned by your leader.
• We recognize we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for everyone on the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional service. 

What we're looking for...

• 5+ years of progressive operations experience in hotel or a related industry leadership role, preferably in an luxury or lifestyle brand hotel.
• Pre-opening experience preferred
• You combine analytical and methodical thinking with high attention to detail and a solution-focused approach.
• You’re a great communicator – both verbally and written – and a great listener. Fluent in Spanish and English.
• A moderate to proficient understanding of Computer systems such as but not limited to: Opera, Hotsos, Microsoft Word, Excel & Outlook.
• Ability to multitask, work in a fast-paced environment and have a high-level attention to detail. You prioritize and adapt to the changing needs of the operation.
• You have a passion for hospitality, you inspire an enthusiastic guest-centered approach.
• You can turn any situation around into a positive experience for all, guests and team alike.
• You think big and encourage your team to believe.
• You are a natural at leading and managing others, and you lead by example, creating an environment where your team can be their best self.
• You are highly responsible, reliable and ethical. A reputation for honesty and integrity.

What’s in it for you…

• The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
• A competitive package and plenty of opportunity for development.