Housekeeping Supervisor

At Pullman Singapore Hill Street – our world is your playground; where playfulness meets peak performance, creativity meets innovation, business meets success.

The 350-room hotel will feature a rooftop bar and executive lounge with sweeping views over Fort Canning, the Singapore River, and St Andrew’s Cathedral, along with a vibrant lobby, health and fitness centre and pool.

At Pullman Singapore Hill Street, we don't do ordinary. We challenge the status quo, redefine hospitality with seamless, fun, cool and smart interactions. #BELIMITLESS

Pullman is the high-end international brand of the Accor group, mainly targeted at cosmopolitan travelers who have wide connections and enjoy combining work and pleasure.

Accor is a world leading augmented hospitality group, with over 40 brands and more than 5,300 hotels all over the world. Come join us to make the world more welcoming, caring and inspiring.

• Responsible for cleanliness, orderliness and appearance of the hotel to maintain an immaculate and luxurious state according to the Hotel Brand Standards.
• Conduct daily operations briefing for all Housekeeping Attendants.
• Planning and scheduling of rooms to be cleaned.
• Record and manager Pest Control Reports and General Cleaning Rooms, communicate with Front Office for room blocks when required.   
• Keep track of guests’ preferences, record and follow up guest traces together with Supervisors.
• Record Baby cots and Extra bed inventory, managing loan items record.
• Understand Housekeeping receiving, stock ordering, stock inventory and monitor monthly usage.
• Records and keep track of MCs, ALs and PHs.
• Prepare and record monthly expenses records.
• Reporting discard, spoilage, fixing to management. Communicate with vendors for any form of follow ups needed.
• Work closely with all team members for smooth operations.
• Check RA report and tally with system at the end of RA shift.
• Record of Housekeeping team OT and incentives count.
• Handover and update to Housekeeping team at the end of shift.
• Record conversations, requests in log book/e-log. –
• Set up rooms based on special requests when needed.
• Investigate guest feedbacks and DM Log, report outcome to superiors.
• Record and manage housekeeping team’s performance, assist in performance reviews.
• Conduct trainings for Housekeeping team and welcome kit for new associates.
• Ensure that rooms are made as per company brand standards.
• Ensure that the turnaround of the “House Status” is timely.
• Conducts room checks on cleanliness before room is released for new arrivals.
• Inspect VIP rooms to ensure that they are aligned with the desired standards.
• Conduct random inspection on guest rooms and public areas to ensure that they are clean, presentable and maintained according to company brand standards.
• Conduct random inspection on Housekeeping Attendants’ equipment
• Daily inspection on Housekeeping Attendants’ trolleys and pantries at end of shift.
• Maintain par stock of guest supplies, cleaning supplies, linen and uniform; and conduct periodic inventory checks.
• Ensure that all team members are adequately trained in the use of housekeeping cleaning and sanitizing chemicals as well as lifting techniques and other potentially hazardous parts of their daily work.
• Analyse and respond to guest feedback to ensure that guests are satisfied. Is continuously committed to improving the quality of products, services and performance of team members.

• At least 2 years’ experience in a similar role; preferably from a luxury hotel scale.
• Has a sharp eye for detail leading to excellence.
• High level of flexibility and adaptability.
• Able to work well under pressure and in a fast-paced environment.

What's in it for you?

• Centralised location, walking distance from City Hall MRT
• 5 days work week
• Duty meals and uniform provided
• Comprehensive medical benefits
• Birthday Leave
• Family Care Leave
• AWS
• F&B and worldwide hotel discounts