Housekeeping Manager, Full Time

Take part in the sustainable travel revolution at our harbor-front, eco-conscious hotel, which is home to Vancouver's first green roof and honey bee apiary. You'll be involved in building Fairmont Waterfront's ongoing reputation of excellence, which has recently seen us recognized as the 4th Top Hotel in Western Canada by the readers of Conde Nast in 2024, Fairmont Waterfront offers relaxed luxury, incredible water views and is just steps away from Vancouver's seawall, Gastown and Canada Place. About us:

Why work at Fairmont Waterfront?

• Sustainability and community commitment  - recognized with 5 Green Leaves Certification rating from Green Key Global since 2011
• Empowering Women in Leadership - More than 50% of leadership team including Executive Level, are women
• Celebrating Diversity - our team represents over 60+ countries, fostering an inclusive and global community
• Strong Culture of Belonging for the 2SLGBTQIA+ community providing year-round support, including gender inclusive change rooms
• Generous perks - Enjoy discounted rates at over 5,500 Accor hotels worldwide through our Colleague Travel Discount Program* food & beverage discounts, transit reimbursement program for Trans Link monthly passes, subsidized meal during your shift through our colleague dining program
• Comprehensive Benefits - through our Benefit Plan* including medical, dental and vision coverage, Pension Plan, and more!
• Dining Discounts - Get 50% off at our dining establishments in Vancouver, Victoria and Whistler through our Food & Beverage Discount Program
• Exclusive Experiences - One free stay through our Be Our Guest Program
• Competitive annual salary commensurate with experience, starting at $68,000

*full-time and part-time status colleagues

Responsibilities:

Reporting to the Director, Housekeeping; the Housekeeping Manager will:

· Lead and manage all the daily operations of the Housekeeping department, including guestrooms, public areas, and back-of-house spaces, ensuring all service standards are delivered with friendly and engaging service.

· Oversee the Operations Desk, prepare daily assignments, and coordinate with the Front Office to ensure rooms are cleaned and ready for guest arrivals in a timely manner.

· Monitor and maintain compliance with brand standards (e.g., LQA) for cleanliness and service across all areas of the hotel.

· Conduct regular inspections of guestrooms and public areas to ensure consistent quality and adherence to hotel standards. Assist with room cleanliness when necessary.

· Promptly handle guest concerns, ensuring timely follow-up and resolution to create memorable experiences.

· Collaborate with other departments to address guest needs and resolve issues efficiently.

· Hire, train, coach, evaluate, and manage housekeeping colleagues, providing guidance and resources to support departmental goals.

· Foster a positive, fun, and engaging work environment to enhance team morale and productivity.

· Effectively balance operational responsibilities with administrative tasks, including scheduling, payroll reporting, performance reviews, colleague documentation, and labor productivity management (Watson).

· Monitor and manage inventory of cleaning supplies and equipment to ensure cost-effective operations and maintenance of room quality standards.

· Report necessary maintenance items through internal systems and ensure follow-up.

· Communicate clearly with colleagues regarding task expectations, and follow up to confirm understanding and completion.

· Participate in regular departmental meetings, clearly communicating goals and expectations to drive consistent results.

· Support the implementation and evaluation of programs that enhance service levels, promote brand standards, and improve departmental consistency.

· Maintain the cleanliness of both Heart of the House and Front of the House spaces.

· Ensure compliance with all safety and sanitation policies and procedures.

· Perform other duties as assigned.

· Minimum 2–3 years of experience in a supervisory or managerial role within Housekeeping or Front Office in a luxury hotel environment.

· Previous experience with Opera or a similar property management system is required.

· Proven ability to build and maintain strong relationships with guests, colleagues, and stakeholders.

· Strong communication and interpersonal skills, with the ability to clearly articulate ideas, actions, and opportunities.

· A collaborative leader who leads by example, fosters a positive team culture, and sets high performance standards.

· Flexibility to work a rotating schedule, including weekends and holidays, as required by operational needs.

· Must be legally eligible to work in Canada. The hotel is unable to assist with obtaining Canadian work authorization.

Visa Requirements: Must be legally eligible to work in Canada.  The hotel is unable to assist candidates in obtaining Canadian work authorization

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS