Hostess

The MGallery Hotel Collection features boutique hotels, each with its own original design and unique stories to tell. Choosing to join MGallery is choosing to live and experience Memorable Moments.

MGallery Nairobi Gigiri will feature 105 rooms and suites; four restaurants, including an all-day dining venue, a signature dining experience, a pool bar, and a rooftop restaurant and bar; meeting rooms and a business centre; and wellness facilities spanning a gym, pool and spa.

With a prime location on Gigiri’s Limuru Road, fairly close to Nairobi’s city centre and Village Market, it will attract UN and NGO delegates, consultants and contractors, as well as diplomats, leisure visitors and the local community.

Main Duties:

• Maintain complete knowledge of:

o Dining room layout, table/seat/section numbers, proper table setups, room capacity, hours of operation, price range and dress code

o Restaurant reservation procedures

o Daily house count, arrivals, departures, VIP’s o Scheduled in-house group activities, locations and times

o All department policies / service procedures

• Answer telephone within 3 rings, using correct salutations and telephone etiquette.

• Take record and confirm restaurant reservations / cancellations in accordance with departmental standards.

• Communicate reservation or cancellation changes to management as they arise throughout the shift.

• Monitor the preparation of own assignments, ensuring compliance to departmental standards.

• Ensure that all menu’s, check folders are cleaned and in sufficient quantity.

• Ensure that the hostess stand is cleaned and organized.

• Review the Reservation book, pre-assign designated tables and follow up on all special requests.

• Greet the guests at the entrance of the restaurant.

• Seat Guest accordingly to floor plan / being fair to each waiter.

• Show guests their table which has been designated to them

• Ensure that the guests are pleased with their table. • Present the open menu to the guest.

• Ensure that the tables are set to the best service of the guest.

• Anticipate heavy business times and organize procedures to handle waiting lines.

• Anticipate guests needs, respond to them promptly and acknowledge guest, however busy and whatever time of the day.

• Maintain positive guest relations at all times.

• Be familiar with hotel services / activities to respond to guest inquiries accurately.

• Handle guest complaints following instant pacification procedures and insuring guest satisfaction.

• Monitor guests’ reactions and confer frequently with management to ensure guest satisfaction.

Your experience and skills include:
Ability to focus attention on guest needs, remaining calm and courteous at all times
Strong interpersonal and problem solving abilities
Ability to work well under pressure in a fast paced environment
Ability to work cohesively and collaboratively as part of a team