Guest Relations Associate

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We are seeking an enthusiastic and customer-focused Guest Relations Associate to join our team in Visakhapatnam, India. As the face of our hotel, you will play a crucial role in ensuring our guests have an exceptional and memorable experience from check-in to check-out.

• Provide a warm welcome and personalized service to all guests, acting as an ambassador for the hotel
• Manage guest arrivals and departures, ensuring a smooth and efficient process
• Anticipate and respond to guest needs, questions, and concerns promptly and professionally
• Maintain and update guest profiles, including preferences and loyalty program information
• Coordinate with other departments to fulfill guest requests and resolve any issues
• Promote and explain hotel services, amenities, and loyalty programs to guests
• Handle VIP guests with extra care, ensuring their preferences are met and communicated to relevant departments
• Conduct courtesy calls to high-profile, long-staying, and unwell guests
• Organize and oversee special celebrations or arrangements for guests' special occasions
• Monitor the lobby area to ensure it is always presentable and welcoming
• Assist with upselling opportunities when appropriate
• Collect and report guest feedback to improve hotel services and facilities
• Maintain accurate records and inventories of amenities and gifts for guest loyalty programs

• Excellent communication and interpersonal skills with a friendly and professional demeanor
• Strong customer service orientation with the ability to anticipate and exceed guest expectations
• Detail-oriented with exceptional organizational and multitasking abilities
• Problem-solving skills and the ability to make decisions in a fast-paced environment
• Adaptability and flexibility to handle various situations and guest personalities
• Proficiency in English, both written and spoken
• Basic computer skills and familiarity with hotel management systems
• Knowledge of hotel operations and services
• Familiarity with guest loyalty programs and membership benefits (preferred)
• Previous experience in hospitality or customer service (preferred)
• Ability to work in shifts, including weekends and holidays
• Empathetic and patient attitude when dealing with guest concerns
• Enthusiasm for creating memorable experiences for guests
• Team player with the ability to collaborate effectively with other departments

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.