__vacancyopjusttionswidget.opt-Job Schedule__ 全职

__vacancyopjusttionswidget.opt-Job type__ 正式

__vacancyopjusttionswidget.opt-Job Category__ 客房

__vacancyopjusttionswidget.opt-Brands__ ACCOR

Job Description

The Guest Relation Supervisor is responsible for ensuring exceptional guest experiences at Novotel Cairo Airport. This role involves leading the guest relations team, addressing guest inquiries and concerns, and maintaining high service standards throughout the hotel.

Key Responsibilities:

Team Leadership: Supervise and train the guest relations team to provide outstanding service to all guests.
Guest Interaction: Engage with guests upon arrival and throughout their stay to ensure satisfaction and address any issues.
Feedback Management: Collect and analyze guest feedback to improve services and address concerns proactively.
Coordination: Collaborate with other departments to ensure seamless service delivery and guest satisfaction.
VIP Services: Manage special arrangements for VIP guests, including personalized services and amenities.
Reporting: Maintain records of guest interactions and prepare reports for management.

Qualifications

Bachelor’s degree in Hospitality Management or a related field.
Previous experience in a guest relations or customer service role, preferably in hospitality.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Proficiency in multiple languages is a plus.

对于雅高集团来说，多元与包容意味着欢迎每一个人，并尊重他们的差异，我们仅根据素质和技能来优先提供就业和发展机会。我们的目标是提供有意义的就业机会，一个温暖和包容的文化，优秀的工作条件，并促进所有人的发展，包括残疾人士。

在申请时，请不要犹豫告诉我们您可能需要的任何特殊需求，以便我们考虑这些需求。

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Careers at Accor

Careers at Accor

Guest Relation Supervisor