GSA - Housekeeping

Company Description

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.

We're looking for a dedicated and detail-oriented GSA - Housekeeping to join our hospitality team in Mysuru, India. In this role, you'll be the backbone of our guest experience, ensuring that every area of our hotel maintains the highest standards of cleanliness, hygiene, and comfort. Your commitment to excellence and collaborative spirit will directly contribute to guest satisfaction and organizational success. This is an excellent opportunity to be part of a dynamic team that values professionalism, efficiency, and genuine care for both guests and colleagues.

• Maintain impeccable cleanliness and hygiene standards in all assigned guest rooms, public areas, and hotel facilities, ensuring a safe and comfortable environment for all guests
• Manage and safeguard all departmental and master keys responsibly, demonstrating awareness of security protocols to protect guest privacy and hotel property
• Respond promptly and courteously to guest requests and concerns, resolving issues in a timely manner to ensure maximum guest satisfaction
• Collaborate seamlessly with all hotel departments to coordinate services, share information, and maintain smooth operations throughout the property
• Perform thorough room inspections and quality checks to verify that cleanliness standards are consistently met and maintained
• Utilize cleaning chemicals, equipment, and supplies safely and efficiently, following established protocols and best practices
• Communicate effectively with housekeeping team members and other staff to support collective productivity and maintain high morale
• Report any maintenance issues, safety hazards, or matters affecting guest comfort or hotel interests to management immediately
• Adapt to flexible scheduling requirements and demonstrate reliability in meeting daily operational demands
• Provide personalized, empathetic service by remaining alert, courteous, and helpful to guests and colleagues at all times

**Required Qualifications:**

• Proven experience in housekeeping, hospitality, or guest-facing service roles
• Strong attention to detail with the ability to maintain consistent quality standards
• Excellent communication and interpersonal skills in English
• Physical stamina and ability to perform manual cleaning tasks throughout a shift
• Knowledge of cleaning chemicals, equipment, and safety protocols
• Demonstrated reliability, punctuality, and professional work ethic
• Ability to work collaboratively with diverse teams in a fast-paced environment
• Flexibility to work various shifts, including weekends and holidays as required
• Strong organizational and time management skills
• Ability to handle guest interactions with empathy and professionalism

**Preferred Qualifications:**

• Previous experience in a hotel or luxury hospitality environment
• Certification in housekeeping standards or hospitality management
• Multilingual abilities (particularly local language proficiency)
• Experience with hotel management systems or cleaning software
• Customer service training or certification
• Demonstrated problem-solving abilities and initiative in improving processes
• Experience with security protocols and key management systems