General Manager - Sofitel Diamond Crown Hai Phong, Vietnam - Pre-Opening

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La Maison

We are a collection of 4 exclusive Luxury brands: Sofitel Legend, Sofitel, MGallery and Emblems across 38 countries, unlocking unique memorable moments in connection with the local destination.

Be an Ambassador of the Sofitel brand and the property as General Manager (Pre-opening to Opening), where your leadership, strong interpersonal skills and strategic vision will drive an engaged team, guest satisfaction and maximized operating results. You will bring your strong commercial and business acumen and tenacity to drive the top line to exceed targets, and to position the property in the luxury marketplace.

You will be responsible for:

During Pre-opening phase :

• Drive pre-opening timelines and ensure operational readiness
• Manage budgets, forecasts, CAPEX and cost controls
• Support commercial strategy, positioning and pricing
• Ensure compliance with legal and regulatory requirements
• Establish SOPs, controls and risk management frameworks
• Recruit, build and train a high-performing team
• Oversee brand standards, procurement and final readiness inspections

Upon successful opening of the hotel :

• Lead the overall management and strategic direction of the property and support all departments in the achievement of operational targets
• Maximize the property in terms of profit and management of financials
• Ensure full compliance with operating controls and legislation in all areas of the business
• Recruit and retain a high-performing team
• Champion employee engagement and promote a collaborative and inclusive environment where all employees are encouraged to provide input
• Develop relationships within the local community
• Driving service culture
• Maintain product and service quality standards to exceed guest expectations
• Promote the brand and ensure all brand essentials and standards are in place and executed consistently.

Your experience and skills include:·

• At least 8 years experience in luxury hotel management including pre-opening experience
• Strong Educational background including a Degree
• Strong command of English, both written and spoken
• Good understanding of the local market and previous work experience in Vietnam is an advantage
• Experience in managing relationships with hotel owners

What is it for you  :

• Employee benefit card offering discounted rates in Accor Hotels worldwide.
• Develop your talent through learning programs by Accor Academy.
• Opportunity to grow within your property and across the world!
• Ability to contribute to local community and make a difference through our Corporate Social Responsibility (CSR) activities