Front Office Supervisor

SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury.

We are seeking an enthusiastic and customer-focused Front Office Supervisor to join our team in Dubai, United Arab Emirates. As the face of our organization, you will play a crucial role in ensuring exceptional guest experiences while leading and supporting our front office team.

• Oversee daily front office operations, including check-ins, check-outs, and guest inquiries
• Supervise, train, and mentor front office staff to maintain high service standards
• Manage guest relations, addressing concerns and complaints promptly and professionally
• Ensure accurate and efficient handling of reservations, room assignments, and billing
• Coordinate with other departments to meet guest needs and resolve issues
• Implement and maintain front office procedures and standards
• Monitor and analyze front office performance metrics
• Assist in managing inventory and supplies for the front office area
• Conduct regular team meetings and performance evaluations
• Stay updated on industry trends and implement innovative practices to enhance guest satisfaction

• Diploma in Hospitality, Tourism, or related field
• Minimum of 1 year of experience in a similar supervisory role within the hospitality industry
• Proven leadership and team management skills
• Strong customer service orientation with excellent interpersonal abilities
• Outstanding communication skills, both verbal and written
• Proficiency in Property Management Systems (PMS) such as Opera or Fidelio
• Advanced knowledge of Microsoft Office suite
• Demonstrated problem-solving skills and ability to make decisions under pressure
• Excellent time management and multitasking abilities
• Strong attention to detail and organizational skills
• Flexibility to work varying shifts, including weekends and holidays
• Fluency in English; additional languages are a plus
• In-depth knowledge of front office operations and hospitality industry standards
• Ability to train and mentor team members effectively
• Goal-oriented mindset with a focus on achieving departmental targets
• Empathetic approach to guest and employee concerns