Job Description

Welcome and greet guests upon arrival, providing a warm and professional first impression
Manage the check-in and check-out processes efficiently, ensuring a smooth experience for all guests
Handle guest inquiries, requests, and complaints promptly and courteously
Maintain accurate guest records and manage reservations using our hotel management system
Collaborate with other departments to address guest needs and resolve issues effectively
Process payments and handle cash transactions accurately
Maintain the cleanliness and organization of the front desk area
Provide information about hotel services, local attractions, and transportation options
Assist with administrative tasks, including maintaining the front office logbook and shift reports
Support the implementation of hotel policies and procedures to ensure guest satisfaction and safety

Qualifications

Excellent customer service skills with a friendly and professional demeanor
Strong verbal and written communication abilities
Proven problem-solving skills and ability to handle challenging situations calmly
Keen attention to detail and strong organizational skills
Proficiency in computer systems and hotel management software
Previous experience in hospitality or customer service preferred
High school diploma or equivalent required; degree in Hospitality Management a plus
Knowledge of hotel operations and front office procedures
Ability to work flexible hours, including nights, weekends, and holidays
Multilingual skills advantageous
Team-oriented mindset with a collaborative approach to work
Ability to multitask and prioritize in a fast-paced environment

对于雅高集团来说，多元与包容意味着欢迎每一个人，并尊重他们的差异，我们仅根据素质和技能来优先提供就业和发展机会。我们的目标是提供有意义的就业机会，一个温暖和包容的文化，优秀的工作条件，并促进所有人的发展，包括残疾人士。

在申请时，请不要犹豫告诉我们您可能需要的任何特殊需求，以便我们考虑这些需求。

List #1

Front Office Associate