__vacancyopjusttionswidget.opt-Job Schedule__ 全职

__vacancyopjusttionswidget.opt-Job type__ 正式

__vacancyopjusttionswidget.opt-Brands__ SOFITEL

__vacancyopjusttionswidget.opt-Job Category__ 客房

Company Description

Sofitel Al Hamra Beach Resort

Job Description

Providing a personal service to all Club Millesime guests, fully aware and following the hotel standards and procedures.
To provide uncompromising levels of cleanliness and abide to all health and safety regulations of Dubai municipality and other hotel requirements.
To use appropriate materials, equipments and supplies for the smooth run of the butler service operations and to ask for requisitions accordingly.
To use the proper telephone etiquette as per Sofitel standards.
To remain in close contact with guests of the Club Millesime lounge, by interacting with them whenever possible.
To be friendly, attentive and stay professional at all times.
To respect the privacy of the guests and the confidentiality of the information
To assist and to coordinate the daily activity with the Club Millesime Lounge team & Butler Supervisor and to replace him/her whenever needed.
To personally greet and escort the guests rather than pointing out directions.
To manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it.
To report all guest comments or complaints.
To be fully aware of VIPs in house, to recognize them and keep a good trace of them.
To check details of all Club Millesime reservations 24 hours prior to arrival and to follow every content, as per assigned section.
To prepare the pre-assigned room as per guest preferences, “Your butler is waiting for you” form details and operational standards.
To provide a warm welcome of the guests in the room, offering a glass of Champagne or alternative non-alcoholic beverages along with a welcome chilled towel.
To assist the GSO at the in-room check-in of the Club Millesime guest by handling passport, credit card or other documents.
To meet the guest’s needs upon arrival, offering assistance in unpacking luggage, proposing pressing service, shoe shine service, or preparing a bath upon request.
To present the guest the amenities and facilities in the room (rooming) and on the Club Millesime floors.

对于雅高集团来说，多元与包容意味着欢迎每一个人，并尊重他们的差异，我们仅根据素质和技能来优先提供就业和发展机会。我们的目标是提供有意义的就业机会，一个温暖和包容的文化，优秀的工作条件，并促进所有人的发展，包括残疾人士。

在申请时，请不要犹豫告诉我们您可能需要的任何特殊需求，以便我们考虑这些需求。

List #1

Butler