Food & Beverage Supervisor

Mercure Resort is located between the lush Hinterland and beautiful beaches of the Gold Coast. Featuring 292 rooms across 9 separate blocks, tropical gardens, two beautiful pools, and a philosophy to slow down, feel well and discover local. 

Discover more about Mercure Gold Coast at: www.mercuregoldcoastresort.com.au

Where you’ll be working

Overlooking the Resort’s sparkling pool and the Palm Meadows Golf Course, you’ll be serving guests and leading the F&B team in our locally inspired restaurant, The Green Dining, and supervising our Banquets team across our many conference and event spaces. 

What you'll be doing: 

• Oversee smooth operations of the Restaurant and Bar 
• Coordinate the team to provide seamless banquet and event service
• Ensure all guests receive excellent hospitality from all team members
• Respond to guest concerns with professionalism and calm composure 
• Support with team briefing, training, and onboarding of new team members
• Promote a positive team culture across the Food and Beverage team 

What you'll bring to the role: 

• Passionate about connecting with people and providing hospitality with heart
• Experience in a hotel or resort F&B team as a supervisor or team leader 
• Excellent food & beverage knowledge, including dietaries and allergies 
• Demonstrated ability to lead a team to success 
• Excellent communication and guest service skills 
• RSA Certificate
• Reliable transport (public transport not accessible at required shift times) 
• Available to work weeknights & weekends and holiday season 

Why work with us:

• Complimentary meal on shift 
• Free on-site car parking
• Supportive Leaders invested in your development and growth
• Generous Discounts on accommodation and dining across Accor Hotels globally
• Family & Friends Discounts on accommodation, dining and more 
• Complimentary Resort Night Stay or dining voucher on your annual anniversary each year
• Represent a resort centered around wellbeing, local connection and authenticity
• Access to hundreds of online courses to progress your career in hospitality 

If you are ready to take the next step in your career, apply today.

Our commitment to Diversity & Inclusion:

We are an inclusive company and believe all candidates and employees should feel welcome being their authentic self at work, and we’re proud to foster a culture of belonging. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, please feel welcome to let us know.