Food & Beverage Manager, In Room Dining

Explore limitless possibilities, dreams and adventures on Hawai’i Island as you blaze a trail for a rewarding career in hospitality. Embrace our passion for Hawai’i’s heritage, culture and traditions with amazing career opportunities that await you in paradise. Journey into a luxury oasis where the aloha spirit comes alive.

Fairmont Orchid is an award-winning luxury resort located on the majestic Kohala Coast of Hawai‘i Island. Immerse yourself in an authentic Hawaiian experience, surrounded by 32 oceanfront acres of lush tropical gardens, cascading waterfalls and a tranquil white sand beach and lagoon. Hawai‘i’s warmth and serenity are reflected throughout the design of our family-friendly hotel accommodations with spacious guest rooms, suites and the exclusive Fairmont Gold concierge floor.

Resort amenities include our Spa Without Walls, a 10,000-square-foot oceanfront pool, cultural activities, onsite restaurants, access to world-class golf, a 24/7 fitness center and a 10-court tennis pavilion. Inspired by culture, well-being and genuine aloha, Fairmont Orchid welcomes you to experience authentic Hawai‘i.

What is in it for you:

*benefit available for fulltime or part time employees while being a part of the Fairmont Orchid ‘ohana

• Premium preferred provider medical/drug/vision benefits at competitive prices.
• We put you first & value you with employer paid coverage for group life and accidental insurance coverage (1x annual salary) + Coverage is available for your ‘ohana!*
• We believe that hospitality has the power to unlock a better tomorrow with our 401(k)/retirement saving plan & matching program.
• Don’t just live in the moment – own your moment with 15 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately*
• Incentive Bonuses are available to inspire creativity & dedication to deliver exceptional experiences. 
• We go the extra mile by offering 50% discounts at hotel restaurants, 50% discount on retail items at our Fairmont Store & 30% discount of services offered in our Spa Without Walls.
• We are globetrotters taking advantage of our Travel Program with unlimited employee discounts at Accor properties + Friends & Family rates (5,000+ hotels worldwide)*
• Complimentary meals in our employee dining facility

Are you a hospitality leader with a passion for delivering exceptional dining experiences? At Fairmont Orchid, we invite guests to indulge in oceanfront dining under Hawaiian skies—where every meal is a celebration of flavor, culture, and aloha. From laid-back beachside classics to romantic private dinners in our 540 guest rooms and suites, our In-Room Dining team makes special happen with signature gourmet dishes and hospitality with aloha.
As In-Room Dining Manager, you’ll lead a dynamic team to elevate guest satisfaction through innovation, operational excellence, and a deep commitment to service. If you thrive in a fast-paced, luxury environment and love inspiring teams to exceed expectations, this role is for you.

What you will be doing:

• Foster a culture of warmth and professionalism, ensuring seamless in-room dining experiences from sunrise breakfasts to intimate evening gatherings.
• Resolve guest concerns with creativity and empowerment,, turning moments into lasting memories.
• Collaborate with cross-departmental teams (e.g., Culinary, Housekeeping, Royal Service) to uphold service standards and anticipate guest needs.
• Oversee inventory, par stock, and supply orders to balance luxury with cost efficiency.
• Implement strategies to enhance profitability while maintaining Fairmont’s renowned quality.
• Ensure compliance with health, safety, and sanitation regulations.
• Mentor and train staff through structured development plans, performance reviews, and hands-on leadership.
• Cultivate a motivated team of Heartists by fostering growth opportunities and recognizing excellence. 
• Schedule staff effectively to align with forecasted demand and seasonal trends.
• Uphold Fairmont’s Service Promise and Accor Brand Standards in every detail.
• Conduct regular inspections of work areas, equipment, and service delivery to ensure impeccable standards.
• Stay ahead of industry trends to innovate menus and service offerings. 

Your experience and skills include:

• Experience: 3+ years in food & beverage leadership, preferably in luxury hotels or high-volume in-room dining.
• Strong leadership, interpersonal and training skills
• Ability to focus attention on department needs, remaining calm and courteous at all times
• Good communication and customer contact skills
• Excellent reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Ability to work well in stressful & high-pressure situations, thriving under pressure with a solutions-oriented mindset.
• Ability to work cohesively and collaboratively as part of a team
• Detailed & service oriented with an eye for detail to be self-motivated and energetic.
• Provide the necessary State and Federal Requirements to work in Food and Beverage (Tuberculosis Clearance)
• Additional certification(s) in Food & Beverage will be an advantage
• Passion: A genuine love for hospitality and creating personalized guest experiences.

Ready to elevate in-room dining to new heights? Apply today to join our ʻohana (family) and create unforgettable moments for our guests.

Visa Requirements: Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.

Your team and working environment: Come join the energetic and creative Food & Beverage 'Ohana at the Fairmont Orchid. We work together as a dynamic team to drive guest satisfaction and brand reputation!

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

About Fairmont Hotels & Resorts:  At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you’ll find exceptional work opportunities – throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific – as well as industry leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotel that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleague with fairness & dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award – winning Green Partnership Program. An exciting future awaits!

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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#AlohaOrchid