A/V Shift Leader

Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah.

Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.

With  touches of French elegance interlaced throughout the resort, we invite guests to enjoy an environment “Where life lives” and indulge in excellence.

The resort comprises of 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L’Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges.

• Ensures all work follows safe work practices and procedures
• Responds immediately to all work requests which concern Health and Safety
• Responds to guest requests promptly in a professional and courteous manner
• Operates, maintains and repairs all audio, visual, lighting and related equipment
• Ensures the optimum performance of all A/V and lighting related equipment by effectively following the preventive maintenance routine
• Evaluates and appropriately responds to equipment usage and energy efficiency
• Completes all work orders with due diligence
  • Maintains a daily log book highlighting problems and solutions; and activities
  • Maintain A/V and lighting shop drawings and files
  • Maintain equipment catalogue and tagging directories
• Completes tasks as assigned by AV Supervisor / Shift Supervisor
• Maintains health and safety documentation and records for the assigned area
• Reports and documents potential safety hazards
• Participates as directed in the emergency response team

• Good command of English, both written and verbal.
• Experience and knowledge of modern hotel rooms facilities equipment and set-ups.
• Strong leadership and team management skills.
• Excellent problem-solving abilities and attention to detail.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Customer-oriented with a professional demeanour.
• Secondary School + Technical College or equal.
• Diploma or degree in Audio-Visual Technology, Electrical Engineering, or a related field is preferred.
• Proven experience in operating and maintaining various AV equipment, including projectors, sound systems, and lighting controls.
• Experience in managing and scheduling AV teams for events and daily operations.
• Proficiency in using AV control systems and software.
• Knowledge of current AV technologies and industry trends.
• Flexibility to work varying shifts, including evenings, weekends, and holidays.
• Physical ability to lift and carry equipment up to 25 kg.