1. 全职
  2. 正式
  3. SOFITEL
  4. 餐饮

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Sofitel Cairo Nile El Gezirah, Cairo, Egypt

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REF117437G

Food & Beverage Guest Relations

Region

Luxury & Lifestyle


Company Description

 


    Job Description

    - Maintain a strong floor presence across Food & Beverage Restaurants and proactively engage with guests.
    - Welcome and interact with guests in a warm, professional, and personalized manner.
    - Recognize and follow up on VIP, repeat, and special-occasion guests.
    - Proactively identify guest needs and address concerns before they become complaints.
    - Ensure guests receive a consistent experience in line with Sofitel standards and the hotel's service philosophy.
    - Support VIP dinners, special events, important guest occasions, and other key F&B experiences.
    - Build positive relationships with regular and high-value guests.

    -  Proactively collect guest feedback through direct interaction and approved feedback channels.
    - Record guest comments, preferences, suggestions, and complaints accurately.
    - Identify recurring guest concerns and communicate them to the relevant Outlet Manager.
    - Share important guest feedback during daily briefings and F&B management meetings.
    - Prepare regular guest feedback reports highlighting:


    Qualifications

    Bachelor's in Tourism , or any related Field.
    - ( 0-3 ) years experience working in Food & Beverage 
    - Fluency in English is a must.
    - Additional languages are a plus.
    - Passion for guest service.
    - Excellent written and verbal communication, interpersonal and leadership skills.


    Additional Information

    .

    对于雅高集团来说,多元与包容意味着欢迎每一个人,并尊重他们的差异,我们仅根据素质和技能来优先提供就业和发展机会。我们的目标是提供有意义的就业机会,一个温暖和包容的文化,优秀的工作条件,并促进所有人的发展,包括残疾人士。

    在申请时,请不要犹豫告诉我们您可能需要的任何特殊需求,以便我们考虑这些需求。

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