Food & Beverage Attendant

Thrive in an environment where care and kindness are at the heart of everything we do. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact. We will support you to maintain your wellbeing too, so that you can live life to the full.

Luxury Purpose: Demonstrate your passion and expertise for service in the provision of distinctive culinary experiences to all guests, ensuring emotional engagement with every interaction.

• Provide efficient, friendly and professional service to all guests.
• Deliver warm, attentive, and personalised guest service, anticipating guest needs and building genuine rapport.
• Prepare and present a full range of espresso-based and specialty coffee beverages to a consistently high, luxury five-star standard.
• Maintain in-depth product knowledge of coffee origins, roast profiles, brewing methods, and menu offerings to confidently guide guest choices.
• Take initiative to ensure that interactions with our customers are proactive, luxury and engaging
• Perform the tasks of order taking and maximise sales opportunities through knowledge of products. Ensure accuracy by repeating order(s) to the guests
• Be familiar & confident with our Food & Beverage offering.
• Proactively create memorable moments for guests using elevated emotional intelligence
• Provide quality barista service and occasional support behind our bar
• Plan, prepare, and hand over effectively to next shift
• Replenish all consumables at the end of your shift
• Provide manager with feedback from customers and from staff
• Ensure that dockets are written clearly and correctly so the cashier and kitchen can fulfil their duties effectively.
• Accurately process orders and transactions using the point-of-sale system, handling cash and payments with integrity.
• Deliver orders promptly to the kitchen production area.
• Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance, ensure items are announced.
• Keep tables and service areas clean and tidy as per procedure manual.
• Maintain hygienic food service techniques during service.
• Take responsibility for your designated section and station.
• Deliver room service orders and amenities.
• Ensure room service trays and trolleys are set-up correctly and collected promptly when guest(s) have finished.
• Actively contribute to a positive, collaborative team culture and support colleagues across the F&B department.
• Respond to guest feedback professionally and escalate concerns appropriately to ensure swift resolution.
• Champion sustainability initiatives, including responsible sourcing and reduction of single-use waste, in line with Accor's commitments.
• Occasional duties supporting Hotel departments, as demand requires

Person specification

• Guest-focused, with a natural warmth and genuine care for people.
• Reliable, punctual, and takes ownership of their role and workspace.
• A team player who thrives in a collaborative, high-performing environment.
• Embodies Accor's Heartist® spirit — bringing heart, care, and craftsmanship to every interaction.
• Knowledge of wines, spirits & cocktails would be highly advantageous
• Ability to work weekends and public holidays
• Felxibility required on a 7-day roster

• Minimum 12 months experience in a luxury hotel, fine-dining establishment.
• Barista or specialty coffee highly regarded.
• Genuine passion for hospitality, and creating memorable guest experiences.
• Excellent communication and interpersonal skills, with a warm, professional, and polished manner.
• Strong attention to detail and pride in presentation and consistency.
• Ability to work efficiently under pressure in a fast-paced, high-volume environment.
• Flexibility to work a rotating roster including early mornings, weekends, and public holidays.
• A relevant Barista certification or equivalent training is desirable but not essential.
• Current New Zealand work rights, or eligibility to obtain the appropriate visa, required.

Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities. 

• We offer competitive pay, plus benefits including daily staff meals and dry-cleaned uniform and laundry allowance, anniversary stays with F&B credit to enjoy.
• EAP, well-being and mental health supports available, progressive policies, including 12 weeks paid parental leave, and rainbow inclusive policies and practices.
• Take part in social activities and community involvement initiatives through the year.
• Build your career with the New Zealand Hotel of the Year 2024.
• Receive unparalleled training, development and support from Accor leadership training programmes.
• Discounted Hotel stays, food and beverage rates and Spa treatments, worldwide - for yourself and for friends and family, across our entire network.
• Be part of a well-established hotel with a strong reputation for providing exceptional service.
• Ongoing reward and recognition incentives and awards.
• Opportunities for further development and worldwide career progression within Accor.
• Refer a friend incentive
• Supportive and friendly working environment.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

Guaranteed 30 hours per week. Starting at $29.10 - $30.79/hour