- 全职
- 正式
- 客房
- ACCOR
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Mövenpick Resort Waverly Phu Quoc, Phu Quoc, Vietnam
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REF99963H
Floor Supervisor
Region
MEA SPAC
- Prepares daily scheduling and briefing of staff reporting to him/her
- Attends daily briefing with the Senior Executive Housekeeper and Housekeeping Manager
- Supervise and train all Housekeeping staff reporting to him/her
- Conducts regular inspection of all areas of responsibility to make sure instructions are carried out, comes up with expected results and ensures accepted standard of cleanliness, maintenance and sanitation.
- Inspect rooms daily and special attention to VIP arrivals as well as In house guests. Submit daily report to Housekeeping Manager
- Maintains discipline and high morale among staff. Correct mistakes or inadequacies of the same and recommend disciplinary action to the Housekeeping Manager.
- Monitors staff performance and reflect comments in the performance-tracking sheet. Evaluates staff on probation and staff on a yearly basis.
- Provides friendly and helpful assistance to all personnel assigned to him/her and sees to it that they carry out their duties and responsibilities properly.
- Promptly reports to the Room Coordinator or Engineering department any problem or defects in his/her area for proper action
- Attends to complaints and requests concerning area of responsibility and takes corrective action.
- Immediately reports any of loss or damage to hotel property, as well as unusual incidents occurring in his/her shift to the Housekeeping Manager.
- Trains staff of the proper use of all cleaning solutions and machines
- Ensures the cleanliness and maintenance of all cleaning tools/machines and record defects/breakdown of the same.
- Monitors usage of all cleaning supplies to avoid wastage and cut on unnecessary expenses
- Ensures that staff follows correct safety procedures.
- Checks staff for proper grooming, clean uniforms and use of nametags while on duty. See to it that they abide by the rules and regulations of the hotel and follows emergency procedures as the need arises.
- Records daily activities and events, complaints/problems encountered, unfinished assignments for follow up and other abnormal activities encountered during her shift.
- In charge of taking full responsibility of the stocks and linen on assigned pantry floor. Order from Housekeeping guest amenities for room attendants and ensure enough stocks are enough for their supply within the day. Conduct monthly and weekly inventory of stocks at assigned pantry area.
- Submit required daily and monthly reports
- Good oral proficiency in English language
- Minimum 2 years of experience in a similar capacity
- Ability to speak other languages and basic understanding of local languages will be an advantage
- Strong leadership, interpersonal and training skills
- Results and service oriented with an eye for details
- Ability to multi-task, work well in stressful & high-pressure situations
- A team player & builder
- A motivator & self-starter
- Well-presented and professionally groomed at all times
Laissez votre cœur vous guider dans ce monde où la vie bat plus fort
对于雅高集团来说,多元与包容意味着欢迎每一个人,并尊重他们的差异,我们仅根据素质和技能来优先提供就业和发展机会。我们的目标是提供有意义的就业机会,一个温暖和包容的文化,优秀的工作条件,并促进所有人的发展,包括残疾人士。
在申请时,请不要犹豫告诉我们您可能需要的任何特殊需求,以便我们考虑这些需求。
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