Executive Secretary

Mövenpick Surabaya City is a contemporary hotel strategically located near business districts, financial hubs, exhibition centres, hospitals, shopping centres, universities and the carnival park area. The hotel offers 243 rooms and suites from Deluxe rooms to Presidential suites, an all Day Dining restaurant, lobby bar, meeting rooms, swimming pool, gym, and spa.

• Provide high-level administrative support to the General Manager, including managing complex calendars, coordinating appointments, and arranging intricate travel itineraries, ensuring seamless workflow and efficiency.
• Prepare and manage confidential correspondence, presentations, reports, and other documents with utmost discretion and accuracy, reflecting our "accountable" practices.
• Organize and coordinate meetings, including preparing agendas, taking minutes, and ensuring timely follow-up on action points, contributing to efficient decision-making.
• Act as a primary point of contact and liaison for the General Manager with internal departments, external partners, owners, and VIP guests, embodying an "approachable" and "genuine" character.
• Manage incoming communications, prioritizing and directing inquiries appropriately, and drafting responses on behalf of the General Manager as required, ensuring effective and timely engagement.
• Possess exceptional interpersonal skills and an innate ability to "deal well with people," applying both direct and indirect influence as needed to ensure executive committee members' pending tasks for the General Manager are completed efficiently, demonstrating an "accountable" and "connector" approach.
• Proactively follow up on key operational projects, initiatives, and directives from the General Manager, ensuring deadlines are met and progress is communicated effectively.
• Assist the General Manager in preparing for the hotel's meetings, 
• Guest Experience & Brand Representation:
• Be capable of warmly welcoming and assisting hotel VIP, or special guests on the General Manager's behalf.
• Represent the General Manager and the hotel with a "present personality" and impeccable grooming at all times, reflecting the elegance and sophistication.
• Able to tag along with the General Manager to business events as required, even outside of regular working hours, providing support and representation.
• Prepared to join business events upcountry or abroad as requested, demonstrating flexibility and commitment to the hotel's objectives.

• Bachelor's degree in Business Administration, Hospitality Management, or a related field.
• Minimum 3-5 years of progressive experience as a Personal Assistant or Executive Assistant in a fast-paced, demanding environment.
• Luxury hotel or resort experience is strongly preferred.
• Proven experience in managing complex administrative tasks and supporting senior executives.
• Knowledge of Hotel Operations, Sales & Marketing principles, and experience in following up on operational auditing processes will be a significant advantage.
• Fluent proficiency in both written and spoken English is a must, essential for connecting "genuinely" with our diverse local and international guests and colleagues, ensuring every interaction "turns into a special memory."
• Proficiency in a third language will be considered a significant advantage.
• Excellent working knowledge of MS Office Suite (Word, Excel, PowerPoint, Outlook).

WHY WORK FOR ACCOR

•Develop your talent through Accor’s learning programs.

•Opportunity to grow within your property and across the world!

•Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.