Executive Operations & Relations Manager

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence. If you are unable to complete a portion of the assessment due to a disability, you may select the disability opt-out option during the assessment. This option will not impact your assessment scoring or consideration for the role.

The Fairmont Scottsdale Princess is Arizona’s largest and longest running AAA Five Diamond hotel, and we want you to help us stay iconic. The Princess offers luxury and world class hospitality with 750 guestrooms, more than 300,000 square feet of meeting space, four award-winning restaurants, six sparkling heated pools, and a luxurious Well & Being Spa. Be a part of events like the WM Phoenix Open, Easter at the Princess, Summer at the Princess and Christmas at the Princess. The hotel features great benefits like matching retirement, travel discounts and more. This place really has it all – except for you!

What’s in it for you:

• Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family
• Free meals at our on-site employee restaurant
• Learning programs through our Academies designed to sharpen your skills
• Great Medical and Dental benefits, including two employer-funded medical plans, meaning $0 premium if you enroll in the employee-only tier! 401K, Direct Deposit, etc.
• Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities. The sky is the limit!

We are seeking an Executive Operations & Relations Manager to serve as a highly trusted operational partner to senior leadership and a central point of coordination across departments, ownership, Ownership, and VIP guests. This is a manager-level role for someone who understands complex hospitality operations, knows how to move work forward independently, and has the credibility to work directly with department leaders to drive execution without requiring constant involvement from RVP & GM.

The ideal candidate brings deep operational knowledge, strong judgment, and the ability to manage sensitive, high-visibility responsibilities with discretion and follow-through. They will be expected to handle both relationship-facing and administrative responsibilities, while also executing the technical and operational details required to carry requests through from intake to final booking.

• Coordinate high-priority operational matters, meetings, communications, and follow-up actions on behalf of leadership
• Work directly with department leaders to move initiatives forward, resolve issues, and ensure timely execution across functions
• Manage VIP experiences from initial request through final execution, including site visits, reservations, amenities, alerts, and detailed coordination
• Handle VIP and  Ownership requests with professionalism, discretion, and strong follow-through
• Oversee VIP entertaining, personal correspondence, profile and preference tracking, and related guest experience details
• Coordinate travel arrangements at the Fairmont Scottsdale Princess and other Fairmont properties as needed
• Manage dining reservations and other high-touch guest or leadership-related arrangements
• Support transient revenue bookings, Club Serrano individual stays, and related coordination with Marketing, Front Office, Sales, and Operations
• Monitor and manage transient VIP bookings through online booking tools, ensuring details are accurate and all related arrangements are completed
• Generate and coordinate amenities, VIP setup details, communication, and other guest-specific operational requirements
• Execute work directly rather than relying on delegation, including making reservations, booking events in Opera, completing BEOs, and managing site alerts
• Carry requests through from intake to final booking with minimal reliance on administrative support or handoff to other departments
• Prepare materials, summaries, updates, and communications to support leadership decision-making and operational visibility
• Help streamline workflows and improve day-to-day coordination across departments
• Support future expansion- and renovation-related coordination, including meeting logistics, architect and design relations, city and political communication, HOA communication, and construction-related guest or stakeholder concerns

• Strong background in Front Office, Events, and Sales within a hospitality environment preferred
• Demonstrated ability to work directly with department leaders and gain traction across functions through credibility, judgment, and follow-through
• Excellent judgment and discretion when handling confidential, sensitive, or high-visibility matters
• Ability to operate independently and act on behalf of leadership in a way that reflects sound decision-making
• Strong working knowledge of operational systems, booking processes, and hospitality execution details
• Ability to manage both strategic coordination and hands-on administrative or technical execution
• Clear written and verbal communication across internal leaders, external partners, ownership groups, and guest-facing situations
• Strong organizational follow-through across multiple moving priorities and time-sensitive requests
• Ability to maintain accuracy and consistency while managing detailed operational work
• Comfort navigating changing priorities, urgent requests, and cross-functional coordination in a fast-moving environment

Other Requirements

• Manager-level experience in hospitality operations, executive support, guest relations, or a closely related area
• Experience supporting high-touch VIP service, ownership relations, or executive-level operational coordination preferred
• Familiarity with Opera, BEO preparation, reservations processes, and related hospitality systems strongly preferred
• Professional presence and sound judgment in interactions with senior leaders, ownership, and external contacts

Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Our commitment to Diversity & Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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